MARISSA CREDEUR
Frisco,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VOLUNTEER (PLANO, TEXAS)
Legal Aid of Northwest Texas
01.2017
- Assisted potential clients with applications
- Followed legal compliances as per instructed
- Entrusted with sensitive client information and facts.
ASSISTANT COMMUNITY MANAGER
Madera Residential
11.2020 - Current
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all Fair Housing laws and company policy.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and other property performance.
SERVER/BARTENDER
Blue Goose Cantina
11.2018 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
ASSISTANT TO REAL ESTATE TRANSACTION COORDINATOR
Silva Virtual Real Estate Services (REMOTE)
01.2017 - 11.2018
- Created real estate listing agreements and disclosure packages for multiple real estate companies.
- Verified documents were complete and signed.
- Uploaded packages to DocuSign to sellers and buyers for final signatures and completed documents to Skyslope.
- Managed real document storage and retrieval.
- Accessed MLS to verify listing information in order to complete document transactions.
- Requested title papers from multiple title companies.
FRONT DESK MANAGER
Andrea Jordan Salon
01.2015 - 01.2017
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
LEGAL INTERN
Mackoy Hernandez Qualls Brown & Zahn Family Law Firm
01.2014 - 01.2015
- Organized legal filing system to maximize efficiency.
- Assisted with preparation for trials, hearings, and depositions
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Maintained strict confidentiality with sensitive information related to client matters; preserving trust between the firm and its clients.
Education
Bachelor of Science in Political Science -
Texas Woman's University (TWU)
Denton, Texas05.2019
Paralegal Certification -
Collin College
Frisco, Texas05.2018
Associates of Arts in General Studies -
Collin College
Frisco, Texas08.2017
Skills
- Some Spanish Skills (reading, writing, understanding, and limited speaking)
- Attention to Detail
- Computer Skills ( Google Dashboard, Word, Excel, PC, MAC)
- Customer Relationship Management
- Administrative Support
- Daily operations oversight
- Property Management
- Conflict handling
Websites
Certification
- Certified Apartment Leasing Professional, CALP - 2022
Timeline
ASSISTANT COMMUNITY MANAGER
Madera Residential
11.2020 - Current
SERVER/BARTENDER
Blue Goose Cantina
11.2018 - 03.2022
VOLUNTEER (PLANO, TEXAS)
Legal Aid of Northwest Texas
01.2017
ASSISTANT TO REAL ESTATE TRANSACTION COORDINATOR
Silva Virtual Real Estate Services (REMOTE)
01.2017 - 11.2018
FRONT DESK MANAGER
Andrea Jordan Salon
01.2015 - 01.2017
LEGAL INTERN
Mackoy Hernandez Qualls Brown & Zahn Family Law Firm
01.2014 - 01.2015
Bachelor of Science in Political Science -
Texas Woman's University (TWU)
Paralegal Certification -
Collin College
Associates of Arts in General Studies -
Collin College
- Certified Apartment Leasing Professional, CALP - 2022
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