Marissa Curiel-Dickson
5046 Roeland Pak,KS
Summary
Dedicated and compassionate pharmacist with an extensive career in developing lifelong care for patients, ensuring they receive the attentive expertise needed to address health challenges effectively. I have vast experience in patient counseling, pharmacy operations management, and fostering a collaborative workplace culture that prioritizes safety and efficiency. I have consistently demonstrated the ability to remain calm under pressure and skillfully handle complex patients and high-stress situations. I strive to consistently build strong relationships with patients and their families through empathetic communication, maintaining a respectful attitude, and delivering superior patient service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
CVS Pharmacy
06.2015 - Current
- The job description remains the same as it was with my previous employer; the company was acquired and rebranded as CVS. I continued at the same store and location.
- Supported clinical services such as immunization administration and vaccine clinics in the Kansas City market, leading to increased accessibility for patients in need.
- Assist the team in adapting to new computer systems and ongoing changes within the pharmacy through support and training.
- Successfully helped implement the COVID-19 antibody testing program, facilitating the training of the pharmacy team, in-store marketing, and ensuring efficient transition into workflow.
Staff Pharmacist
Target Pharmacy
10.2005 - 06.2015
- I continually strive to increase our prescription count, patient volume, and personal interaction with patients and healthcare providers, aiming to surpass both my own and my pharmacy's expectations.
- Supported clinical services, including expanded immunization administration and vaccine clinics in the Kansas City market, leading to increased accessibility for patients in need.
- We navigated a labor model change, despite a 20% reduction in staff, and were able to improve patient satisfaction results year-to-date, surpassing the significantly increased script volume goal set by the company. Additionally, we exceeded the annual flu vaccination goal and boosted the pharmacy's expanded vaccine results by over 80%.
- During my years at Target and CVS, I enhanced pharmacy efficiency by training new staff, including pharmacists, interns, and pharmacy technicians, on our proper procedures and protocols.
- During peak hours and amidst a continually increasing workload, I have effectively maintained processes and routines throughout our workflow to maximize the safety of our team members, without compromising the quality of service or patient safety.
- Fostered a positive work environment by promoting open dialogue among team members and facilitating professional growth for our technicians and interns.
- Effectively addressed and resolved concerns related to dissatisfied patients, ensuring they felt heard and valued.
- Fostered and maintained exceptional patient satisfaction and loyalty by cultivating strong, positive relationships with patients.
- Adhered to all federal laws, company policies, and state regulations relating to new pharmacists, interns, and technicians, undergoing training and licensure.
- Improved patient care through precise medication dispensing and comprehensive counseling on medications, potential drug interactions, side effects, and correct administration.
- Managed the talents of team members to streamline operations and reduce guest wait times during peak hours throughout the day.
- Recommend OTC medication options to patients to help alleviate individual symptoms.
- Maintain drug inventory levels by ordering necessary medications and supplies, ensuring we meet the needs of our store and our patients.
- Effectively resolved insurance denials and various billing issues.
Staff Pharmacist
Hen House Pharmacy
06.2003 - 02.2005
- Received and accurately processed written prescriptions from patients through the computer system.
- Counseled patients on the side effects and contraindications of medications, making sure I clearly outlined the optimal administration methods.
- Performed cholesterol panels for patients, clarifying the results thoroughly.
- Consulted with and responded to inquiries from patients, healthcare professionals, and physicians about medications, potential side effects, and specific usage.
- Maintained regular communication with physicians, nurses, and insurance companies.
- Successfully resolved insurance denials and addressed various manufacturer coupon issues.
Education
ASHP-Accredited Drug Information Resident - Drug Information Residency
UMKC School of Pharmacy Drug Information Center
Kansas City, MO07-2003
Doctor of Pharmacy -
UMKC School of Pharmacy
Kansas City, MO05-2002
Bachelor of Science - Biology
Fort Hays State University
Hays, KS07-1995
Skills
- Self-Motivated with a Sense of Personal Responsibility
- Patient Counseling
- Vaccine Administration and Education
- Drug Utilization Review and Drug Interaction Monitoring
- Overseeing Interns
- Proficient in PDX and PDX-EPS and RxConnect Pharmacy Systems
- Experienced In Epic System
- Pharmacy Operations Management and Procedures
- Inventory Management
- Completed Annual Inventories
- HIPAA Regulations and Regulatory Compliance
- Understanding of Medicare and Medicaid Processes
- McKesson Ordering
- Experience with Stericycle, StrongPak, and Genco Systems
Certification
- Kansas License - [Timeframe]
- Certified Immunizer
- BLS-CPR Certified - [Timeframe]
Clinical Experience
University Of Missouri-Kansas City Drug Information Center
ASHP-Accredited Drug Information Residency
Kansas City, MO
07/2002 - 06/2003
- UMKC Drug Information Experiential Rotation Preceptor
- UMKC- Drug Information Center Clinical Adjunct Faculty for Evidence Based Medicine I & II
- Truman Medical Center-West Pharmacy and Therapeutic Committee/Project Manager
- State of Missouri Department of Health and Human Services; Division of Medical Services Drug Prior Authorization Committee/Project Manager
- Truman Medical Center-West Medication Safety Committee/Project Manager
- Truman Medical Center-West Comprehensive Sickle Cell Anemia Resource Center/Clinical Pharmacist
Timeline
Staff Pharmacist
CVS Pharmacy
06.2015 - Current
Staff Pharmacist
Target Pharmacy
10.2005 - 06.2015
Staff Pharmacist
Hen House Pharmacy
06.2003 - 02.2005
ASHP-Accredited Drug Information Resident - Drug Information Residency
UMKC School of Pharmacy Drug Information Center
Doctor of Pharmacy -
UMKC School of Pharmacy
Bachelor of Science - Biology
Fort Hays State University