Marissa Deal
Broussard,LA
Summary
Experienced professional in claims benefit representation, HR management, and chat support. Proven track record of handling diverse responsibilities and achieving organizational objectives.
Overview
7
7
years of professional experience
Work History
Claims Benefit Specialist
TTEC
11.2022 - 05.2024
- Processed and managed claims for clients ensuring accuracy and timeliness
- Investigated and resolved discrepancies in claims, and communicated effectively with customers and internal departments
- Documented all claims activities and communications in the claims management system
- Collaborated with team members to streamline processes and improve efficiency.
Human Resource Manager
Flagg Medi Transportation Services
06.2019 - 11.2022
- Oversaw all aspects of human resources, including recruitment, onboarding, and employee relations
- Implemented training programs to enhance employee skills and performance
- Developed and implemented HR policies and procedures to ensure compliance with regulations.
Chat Representative
Target
09.2017 - 06.2019
- Provided customer support through chat channels, resolving issues and answering inquiries
- Maintained high customer satisfaction ratings through effective communication and problem-solving
- Collaborated with cross-functional teams to address customer needs and improve service delivery.
Education
Associate of Science -
Blue Cliff College
09.2018
Skills
- Employee Relations
- Recruitment and Onboarding
- Training and Development
- HR Policies and Procedures
- Customer Service
- Interpersonal Skills
- Professionalism
- Adaptability and Flexibility
- Proficient in using online chat platforms and customer service software (eg, Zendesk, LiveChat, Salesforce)
- Strong problem-solving and conflict resolution abilities
- Ability to handle multiple chats simultaneously and maintain high service levels
- Understanding of medical terms
- Excellent Communication
- Claims Investigation
- Microsoft Office
Timeline
Claims Benefit Specialist
TTEC
11.2022 - 05.2024
Human Resource Manager
Flagg Medi Transportation Services
06.2019 - 11.2022
Chat Representative
Target
09.2017 - 06.2019
Associate of Science -
Blue Cliff College
Similar Profiles
Taylor HinesTaylor Hines
Team Lead at TTECTeam Lead at TTEC
Bridget BlakeneyBridget Blakeney
Blue Shield of California at TTECBlue Shield of California at TTEC
Zy'Keirrah BrooksZy'Keirrah Brooks
Sales Representative at TTECSales Representative at TTEC