Marissa DeGuardia
Barrington,NJ
Summary
Dynamic professional with extensive experience in hospitality and childcare, notably at P.J. Whelihan's Pub + Restaurant. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Adept at activity planning and fostering positive environments, ensuring safety and well-being while adapting to diverse needs. Committed to excellence and teamwork.
Outgoing child caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Bartender
P.J. Whelihan's Pub + Restaurant
11.2016 - Current
- Prepared and served alcoholic and non-alcoholic beverages to customers efficiently.
- Maintained cleanliness and organization of bar area to ensure a welcoming environment.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Engaged with customers to provide excellent service and enhance their experience.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed safety and sanitation protocols to guarantee compliance with health regulations.
- Adapted quickly to diverse customer needs, enhancing overall satisfaction.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Private Nanny
The Deal Family
12.2020 - 07.2021
- Developed educational activities to promote cognitive and social skills in children.
- Managed daily schedules, ensuring timely completion of meals, playtime, and educational tasks.
- Organized outdoor activities and excursions to encourage physical fitness and exploration.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Provided first aid support during minor injuries, ensuring children's safety at all times.
Server/Assistant Manager
Treno
12.2014 - 12.2016
- Supervised daily operations, ensuring adherence to service standards and enhancing guest satisfaction.
- Trained and mentored new staff on best practices in customer service and operational procedures.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Assisted in inventory management, optimizing stock levels to reduce waste and control costs.
- Monitored table turnover rates, facilitating timely service while maintaining quality standards.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
Education
No Degree -
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma -
Harriton High School
Rosemont, PA06.2010
Skills
- Toddler care experience
- Infant care experience
- Activity planning
- Creative play
- Nutrition
- Positive discipline strategies
- Dependable and responsible
- Flexible and adaptable
- Organizational skills
- Calm under pressure
Timeline
Private Nanny
The Deal Family
12.2020 - 07.2021
Bartender
P.J. Whelihan's Pub + Restaurant
11.2016 - Current
Server/Assistant Manager
Treno
12.2014 - 12.2016
No Degree -
Kutztown University of Pennsylvania
High School Diploma -
Harriton High School
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