Marissa DiStasio
Gainesville
Summary
Detail-oriented professional with extensive experience in cleaning and household management. Recognized for complex problem-solving skills and adherence to quality benchmarks, dedicated to providing exceptional service and maintaining high standards in residential cleaning.
Overview
22
22
years of professional experience
Work History
House Cleaner
Self-employeed
Gainesville, FL
02.2018 - Current
- Developed customized cleaning plans based on client preferences and specific needs.
- Ensured cleanliness and organization of residential spaces through efficient cleaning techniques.
- Operated various cleaning equipment, including vacuums, steam cleaners, and floor buffers.
- Conducted inspections of completed work to verify compliance with quality standards.
- Monitored cleaning supply inventory and restocked to support uninterrupted service delivery.
- Built rapport with clients through clear communication and prompt service response.
Store Manager
Dollar General
Hastings FL
08.2005 - 02.2018
- Led team in daily operations, ensuring efficient store management and customer satisfaction.
- Developed and implemented strategies to enhance merchandise presentation and inventory management.
- Analyzed sales trends to optimize product placement and drive revenue growth within the store.
- Managed payroll, scheduling, and staffing needs to maintain operational efficiency and reduce labor costs.
- Trained and mentored staff on customer service best practices, improving team performance and engagement.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Lead CSR
PRC Call Center
Palatka
03.2004 - 03.2005
- Implemented process improvements that enhanced overall customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely resolution of service issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Palatka High School
Palatka, FLSkills
- Deep cleaning
- Residential cleaning
- Surface sanitation
- Sanitation management
- Inventory control
- Time management
- Customer service
- Customer support
- Problem-solving
Timeline
House Cleaner
Self-employeed
02.2018 - Current
Store Manager
Dollar General
08.2005 - 02.2018
Lead CSR
PRC Call Center
03.2004 - 03.2005
High School Diploma -
Palatka High School