Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Donaldson

Marissa Donaldson

Dayton,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Lift Driver

Sam’s Logistics
09.2012 - Current
  • Haul merchandise to correct club slot locations to ensure clubs receive merchandise in a timely manner
  • Unload trailers and inspects product to ensure level of service is being met
  • Train associates on lift driving functions as well as establishing and implementing logistics procedures and company benifits
  • Quality Assurance Verifier
  • Examine merchandise and compares with records such as manifests, invoices, or purchase orders to verify accuracy of incoming or outgoing shipments
  • Plan, develope, and provide adequate training for new hires and transfers as well as cross train other associates
  • Give direction to unloaders to fill club orders and provide guidance when unloading questionable loads
  • Take pictures of damages and reseal trailers when needed
  • Help loaders and TCR clerks to locate freight that is needed to ensure old freight is located and loaded within designated timeframe
  • Assist leaders in locating freight to ship in order to clear open receiver reports daily
  • Assist leaders in implementing new ideasand changes.
  • Arrived on time to customer appointments.
  • Operated power jacks, forklifts and to maneuver products on to load trailers and trucks.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Used wireless radio frequency systems and communication devices to communicate with colleagues.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Strapped items down over protective padding to secure throughout transportation.

Garden Center Cashier

Walmart
11.2007 - 05.2008
  • Provide customer service by greeting and handling all customer concerns
  • Assist in maintenance of department, including watering and pruning plants
  • Receive shipments of new merchandise
  • Reset shelves of all seasonal departments.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Customer Service Manager

Walmart
05.2008 - 05.2010
  • Plan and prepare all associate schedules to ensure adequate coverage and excellentcustomer service
  • Ensure customer complaints and praises are being communicated to appropriate leaders to better customer experience in store
  • Drive credit card applications and lead market in applicants
  • Reset all registers nightly and perform audits as needed
  • Manage all cashiers, service desk associates, maintenence associates, cart pushers, and people greeters ensuring everyone gets designated breaks and there is adequate coverage
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Bakery Department Manager

Walmart
05.2010 - 11.2010
  • Teach and train associates engaged in sales, inventory taking, cake decorating, marketing, and in responding to customer inquiries
  • Monitor sales activities to ensure that all customers receive satisfactory service and quality goods
  • Keep inventory and rolling rotation on sales floor and in back room
  • Perform associate interviews and evaluations
  • Manage all bakers, cake decorators, and salesfloor associates to ensure Department is up and ready for business by 7am.
  • Maintained cleanliness and hygiene in bakery premises.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.

Produce Department Manager

Walmart
11.2010 - 01.2011
  • Evaluate performance and gives suggestions for improvement to develop talent
  • Cull, clean, and fill produce to ensure produce is fresh, presentable, and full
  • Help neighboring departments fill floor and order outs when shorthanded
  • Teach and train associates on inventory management to help ensure floor is stocked for customer service.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Education

High School Diploma -

Ross S Sterling High School
Baytown, TX
05.2005

Skills

  • Leadership Exploration And Development Graduate
  • Fire Brigade Team member
  • Safety Incident Response Team Member
  • T3 Trainer

Timeline

Lift Driver

Sam’s Logistics
09.2012 - Current

Produce Department Manager

Walmart
11.2010 - 01.2011

Bakery Department Manager

Walmart
05.2010 - 11.2010

Customer Service Manager

Walmart
05.2008 - 05.2010

Garden Center Cashier

Walmart
11.2007 - 05.2008

High School Diploma -

Ross S Sterling High School

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Marissa Donaldson