Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Marissa England

Marissa England

Smyrna,TN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Youtube Video Editor

KingDylPickle
Remote, TN
02.2024 - Current
  • Provided video editing support for a friend's YouTube channel, enhancing visual appeal and storytelling through creative editing techniques.
  • Collaborated closely to understand project vision and requirements, delivering polished videos aligned with the channel's content strategy.
  • Optimized videos for YouTube platform, including metadata and annotations, contributing to increased audience engagement.
  • Managed project workflow and assets, ensuring efficient organization and smooth execution.
  • Received positive feedback for enhancing content quality and viewer experience.

Twitch Channel Marketing Manager

Nova_Noxttv
07.2023 - Current
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Guaranteed designs adhere to brand standards and guidelines.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Used Adobe Creative Suite and Canva to edit images for use in marketing materials and website content.

Public Safety/ Education Reporter

The Leaf Chronicle
07.2022 - 12.2022
  • Pioneered sustained online engagement by leveraging emerging trends, ensuring content remained relevant and trending.
  • Engaged thousands in the local community, serving as a reliable source of up-to-date information and fostering community involvement.
  • Crafted educational content to enhance user knowledge and engagement.
  • Cultivated the organization's social media presence through meaningful relationships, amplifying reach and impact.

Social Media Manager

GovsCare
09.2020 - 12.2021
  • Led campus-wide initiatives to raise sexual assault awareness and recruit peer mentors in collaboration with DELTA Impact grant program.
  • Produced engaging multimedia content for GovsCare social media platforms, increasing user engagement and promoting awareness of prevention measures.
  • Spearheaded an initiative in the Greek Community, advocating for mandatory participation in sexual assault awareness courses.
  • Utilized analytics to inform strategic decisions for the university's social media presence, ensuring alignment with outreach objectives.
  • Orchestrated bi-weekly creation of informational posters, disseminating vital information across the campus community in line with social outreach goals.

Producer

APSU-TV
01.2019 - 05.2021
  • Managed a team of 20, including supervisors, to produce daily broadcasts across three channels, reaching thousands in the area.
  • Oversaw equipment preparation, reporter content, and copy-editing for optimal broadcast quality and efficiency.
    Maintained flexibility by assuming various roles from
  • Technical Director to Camera Operator as needed.
  • Implemented a hands-on approach to news gathering, encouraging reporters to bring local stories independently, resulting in a truly community-driven newscast.
  • Facilitated career growth for team members, with multiple reporters securing positions in news stations post-graduation.

Vice President of Programming and Ritual

Alpha Sigma Alpha
01.2021 - 12.2021
  • Spearheaded educational programming initiatives, notably 'Behind Happy Faces,' dedicated to enhancing the mental well-being of multiple campus organizations.
  • Led value-based programming efforts to strengthen motivation and reinforce organizational values within the chapter.
  • Oversaw all aspects of broadcast programming within the chapter, ensuring seamless execution and alignment with organizational goals.
  • Managed a team of seven leaders, delegating responsibilities and fostering teamwork to achieve collective objectives.
  • Successfully handled administrative duties, safeguarding classified documents, and implementing rituals on a consistent schedule to maintain organizational integrity and efficiency.

Host- Certified Trainer, Take-Out

Hawkers Asian Street Food
04.2023 - Current
  • Exemplified dedication to upholding company standards and policies, enhancing the establishment's reputation among guests and peers.
  • Elevated restaurant efficiency through meticulous organization of the host stand, including menus and seating charts, leading to smoother operations.
  • Played a pivotal role in training new hosts, instilling customer service best practices and restaurant policies to maintain exceptional service standards.
  • Fostered collaboration between service and kitchen teams, ensuring seamless coordination to meet guest needs and resolve issues professionally.
  • Prioritized the customer experience through effective time management, administrative organization, and fostering a cohesive team environment.

Education

Bachelor of Science - Radio And Television Broadcasting

Austin Peay State University
Clarksville, TN
05.2022

High School Diploma -

Stewarts Creek High School
Smyrna, TN
05.2017

Skills

  • Hootsuite
  • Social Media Marketing
  • Social Media Management
  • Journalistic Research
  • Photoshop
  • Content Editing (Video and Text)
  • Google Suite
  • Microsoft Suite
  • Copyediting
  • Staff Training
  • Brand representation
  • Customer Service

Timeline

Youtube Video Editor

KingDylPickle
02.2024 - Current

Twitch Channel Marketing Manager

Nova_Noxttv
07.2023 - Current

Host- Certified Trainer, Take-Out

Hawkers Asian Street Food
04.2023 - Current

Public Safety/ Education Reporter

The Leaf Chronicle
07.2022 - 12.2022

Vice President of Programming and Ritual

Alpha Sigma Alpha
01.2021 - 12.2021

Social Media Manager

GovsCare
09.2020 - 12.2021

Producer

APSU-TV
01.2019 - 05.2021

Bachelor of Science - Radio And Television Broadcasting

Austin Peay State University

High School Diploma -

Stewarts Creek High School
Marissa England