Marissa Erickson
Conway Springs,KS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
IDP Office Coordinator
Wichita State University Industry and Defense Programs
01.2023 - Current
- Managing day to day operations
- In collaboration with leadership, regularly assesses all programs and services the office provides for effectiveness as well as assist in daily administration
- Responsible for programming, recruitment and/or retention of staff, training, partners with other University resources, and serves as a resource for faculty
- Proficient in Microsoft, Excel, Google, Banner, Spring CM, Adobe and other programs
- Knowledge on all Financial Aspects
- Work all forms of contracts
- Employee engagement events.
- Skilled at working independently and collaboratively in a team environment.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Prepared and issued reports on contract performance and compliance.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
Front Desk Coordinator
Tiny Teeth Pediatric Dentistry and Orthodontics
10.2022 - 01.2023
- Scheduled appointments in computer system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Office & Insurance Coordinator
DOPPS CHIROPRACTIC
05.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Verifying insurance and benefits through multiple insurance agencies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Human Resources Management
Rolfson Oil
02.2020 - 04.2021
- On-boarding all new hires with paperwork, training, etc.
- Coordinated technical training and personal development classes for staff members.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Recruited top talent to maximize profitability.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Computer skills in Microsoft (Excel, PowerPoint, and outlook), Quickbooks, and Google Docs.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
- Heavy Recruiting (finding employees, interviewing, mapping out, and keeping track of all in contact with)
- Administrative duties such as mailings, office organization, scanning bills, etc
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Daily organization and updating tracking spreadsheets.
- Manage all employees at Odessa Location (100 people or so).
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Education
Diploma -
Sparta Highschool
Associate's degree - Human Resources
WSU
Wichita, KS11.2023
Skills
- Recruiting
- Employee Orientation
- Benefits Administration
- Communications
- Performance Management
- Human Resources Management
- Office Management
- Microsoft Word
- QuickBooks
- Google Docs
Timeline
IDP Office Coordinator
Wichita State University Industry and Defense Programs
01.2023 - Current
Front Desk Coordinator
Tiny Teeth Pediatric Dentistry and Orthodontics
10.2022 - 01.2023
Office & Insurance Coordinator
DOPPS CHIROPRACTIC
05.2021 - 08.2022
Human Resources Management
Rolfson Oil
02.2020 - 04.2021
Diploma -
Sparta Highschool
Associate's degree - Human Resources
WSU
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