Marissa Escamilla

Achievements: Promoted from Referral Specialist to Referral Manager. Successfully spearheaded OneDrive recovery after 1,000+ files were wiped.

• Managed, trained, and delegated tasks to a team of 5 remote employees while enforcing department
  policies, procedures, and standards to establish productivity and quality
• Created and implemented message and call templates used for training as well as videos for training
• Handled 50 - 100 emails and calls per day from clients, staff, and referral firms
• Increased number of referrals accepted by 8% by streamlining excel spreadsheet to include patterns
  and criteria of which referral firms accepted cases

Achievements: Promoted to Referral Specialist.

• Liaison between attorney and client for a caseload of 200 - 300 files, ensuring timely resolution and client satisfaction via call, email, and text
• Ensure all client communication is promptly and accurately documented to maintain a comprehensive record of all interactions
• Follow up with clients to ensure timely submission of required documentation and information
• Improved case management strategies through training and continuing education.

Achievements: Consistently met and went above retainer sign-up expectations. Promoted to Case Manager.

• Kept assigned queue of 100 - 150 of potential clients up to date, ensuring that all of our attempts were reached before closing the lead
• Conduct interviews with potential clients to determine if they are a good fit for the law firm’s services according to Abramson Labor Group’s guidelines and requirements while maintaining a high level of professionalism and confidentiality when handling sensitive client information during the onboarding process

Achievements: Learned QuickBooks to become a Ready To Roll accountant. Assessed and improved the

accuracy of the wait-time spreadsheet for the New York Drivers Board.

• Manual data entry from driver trip ticket into FasTrak pricing system to generate invoices as well as document driver financial expenses and transactions
• Track and reconcile credit card account statements
• Process vendor's invoices, accounts payable and pay bills

Achievements: Promoted to Hosiery Department Lead after demonstrating great work ethic and product knowledge. Designated by management to set up and open the new Century City Nordstrom store. Appointed by management to aid breast cancer survivors with prosthetic sizing.

• Sized and fitted breast cancer survivors for prosthetics based on HIPPA regulations.
• Liaison for the Hosiery Department between manager and customer for resolving customer issues concerning high-end products
• Responsible for sales numbers, inventory accuracy, and product merchandising for hosiery
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

• Achievements: Increased sales by 24% by taking responsibility and processing online customer requests.
• Promoted to Sales/Office assistant from Customer Service Representative
• • Generated up to 100 daily emails marketing FastSigns products and services
• • Responsible for ordering and maintaining office supplies
• • Worked with production using Photoshop to correct text, color, and layout of signs
• • Welcomed office visitors/customers and alerted staff to arrivals of scheduled appointments

Achievements: Was hired as an office assistant from intern

• Office key-holder and opened office in the mornings
• Checked and distributed emails and physical mail
• Answered incoming calls from clients and notified appropriate office staff, took messages when needed
• Kept and prepared minutes for weekly meetings and distributed to 3 different offices