Marissa Escobia
Fort Wainwright,AK
Summary
I am a self-motivated individual who has worked and helped support many jobs over the years. My first job was a fast food franchise that has helped me start my professional skill set. I have practiced these positive work ethics to become even more profound in my work in any customer service related/Administration specified job. My contagious positive personality and hard work in any job I acclimate to, has always promoted me to do my best and more. I enjoy challenges and do not give up easily to difficult tasks. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. It would be a privilege to be a selected candidate for your company.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Military Clothing & Sales (AAFES)
Fort Wainwright, AK
02.2023 - Current
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Received store deliveries and transported items to correct facility locations.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Increased sales by optimizing in-store promotional strategies.
- Tracked orders from vendors to ensure timely arrival of goods.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
- Assigned tasks to staff according to workload requirements.
- Performed regular audits to verify that policies are being followed correctly.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Delegated work to staff, setting priorities and goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Laboratory Assistant
United Regional Healthcare System
Wichita Falls, TX
09.2021 - 05.2023
- Has experience in the Microbiology Laboratory of United Regional Hospital processing various specimens that are received from surgeries, daily check ups, vaccinations and many more
- Curated efficiency in a fast paced work environment where communication is key to successfully perform specimen testing and resulting for patients.
- Daily tasks involved me to stock and take accountability for inventory that comes into the laboratory.
- Currently trained to perform drug screenings and occasionally help with phlebotomy tasks as well as assist the Microbiology Technicians with paperwork and documentation.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Maintained clean and organized work area with adequate supplies and reagents.
- Consulted with technicians and researchers to analyze atypical results.
- Conducted chemical analyses and recorded results in computer.
- Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
Legal Assistant
Loncar Associates Law Firm
Wichita Falls, TX
05.2020 - 08.2020
- Communicated with clients in a different way and learn to how to accumulate details pertaining to their auto accidents and help them set them up for recovery and success due to unfortunate events.
- Day to day tasks required me to communicate with insurance adjusters, clients themselves, Doctors, Medical facilities to obtain critical information that would help settle the clients case.
- Tasks more specifically were ordering bills and medical records of the clients visits to treatment facilities, processing and ordering checks to receive information for the case, corresponding with the paralegal, Firm Investigator and the Attorney and many more
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Filed clients' legal documents in relevant courts for processing.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Guest Service Representative
Sheppard AFB Lodging
Wichita Falls, TX
09.2019 - 05.2020
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Providing Active Duty service members with comfortable quarters throughout their stay.
- Responsible for all guests safety, execute paperwork and categorize classified records
- Implemented strong communication skillset to provide information over the phone; whether it'd be making a reservation for a guests upcoming TDY or PCS (Temporary Duty Station or Permanent change of station)
- Responsible for counting money and keeping record of the funds as well as notating any discrepancies throughout the shift
- Greeted walk-in and phone guests, determining interests and needs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation systems and updated to reflect room changes.
- Ensured compliance with hotel policies and procedures.
Child Youth Caregiver
Child Development Center
Grand Forks, ND
12.2016 - 07.2019
- I worked in a creative workplace that allowed me to teach and care for children from ages 6 weeks old (infants) to 5 years old (preschool)
- I have accumulated many skills that range from multitasking in the strenuous situations to conducting parent teacher conferences to maintaining a fun and safe environment for children under my care
- maintains a positive contagious personality that inspires children and other work personnel around me to be the best they can strive to be
- Have received an abundance of training to care for children under my care
- My training extends from admitting medicines to performing cardiopulmonary resuscitation
- Served for the Air Force Military so they may accomplish their ultimate mission by caring, loving, teaching their children and working as a team with military families to best assist the growth of our little community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Inbound Sales Representative
Digikey Electronics Distribution
Thief River Falls, MN
03.2015 - 10.2015
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Applied good listening skills to determine customer preferences and financial limits.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Maintained detailed records of all sales transactions in CRM system.
- Participated in regular training sessions on sales techniques and best practices.
- Built strong relationships with customers through excellent service delivery.
- Assisted customers with placing orders over the phone or online.
- Processed payments, refunds and exchanges quickly and efficiently.
Education
High School Diploma -
Youngker High School
Buckeye, AZ05-2014
Skills
- Shift Scheduling
- Team Building and Leadership
- Sales Strategies
- Multitasking and Organization
- Inventory Management
- Policies and Procedures
- Staff Supervision
- Payroll Management
- Cash Management
- Store Merchandising
- Store Opening and Closing
- Customer Service
- Delegating Work
- Team Leadership
- Flexible Schedule
- Security System Monitoring
- Problem-Solving
- Sales Promotion
- Supply Ordering
- Stock replenishment
Accomplishments
- Volunteered at the 'Feed my starving children' facility in Mesa, Arizona for 4 hours to feed the Philippines
- Received an Inbound Sales Certificate for productivity in incoming and outgoing calls to electronic distributions and companies worldwide
- Received CPR Certification and Medical Administration Certification
- Office Assistant for a mathematics teacher, grading homework, daily work, and test assessments, and providing assistance to students
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Timeline
Store Supervisor
Military Clothing & Sales (AAFES)
02.2023 - Current
Laboratory Assistant
United Regional Healthcare System
09.2021 - 05.2023
Legal Assistant
Loncar Associates Law Firm
05.2020 - 08.2020
Guest Service Representative
Sheppard AFB Lodging
09.2019 - 05.2020
Child Youth Caregiver
Child Development Center
12.2016 - 07.2019
Inbound Sales Representative
Digikey Electronics Distribution
03.2015 - 10.2015
High School Diploma -
Youngker High School