Marissa Fagnani
Westerville,OH
Summary
Results-driven Senior Solution Engineer with extensive experience in leading cross-functional teams and delivering high-performance technology solutions. Skilled in managing stakeholder relationships and driving innovative implementation concepts. Adept at collaborating with engineering and leadership to design and integrate new architectures. Known for strategic planning, critical thinking, and translating technical requirements into effective business solutions. Proven ability to enhance client satisfaction and optimize business outcomes.
Overview
8
8
years of professional experience
Work History
Head of Distribution Partnerships
Klarna
08.2022 - Current
- Collaborate with product, engineering, solutions, commercial, and leadership teams to spearhead a new technical business strategy, ensuring seamless integration across all new ecosystems.
- Conduct detailed technical sessions with engineering teams and C-level leadership to design and implement new architectural solutions organization-wide.
- Serve as the most senior external-facing lead for pre-sales and solution architecture, identifying and developing solutions for diverse use cases with high-profile PSPs and third-party platforms.
- Lead a team of 21 cross-functional Solutions and Delivery professionals across China, North America, and Europe, providing go-to-market support and internal product enhancements.
- Streamline and develop all enablement materials and internal processes to scale the adoption of the new business strategy across the organization.
Senior Solution Engineer | Group Lead
Klarna
03.2020 - 08.2022
- Managed 20+ Solution & Delivery resources, successfully delivering all go-to-market solutions across the US, Canada, and Mexico.
- Led Solution Engineering for the most high-profile and complex implementations, ensuring top-tier performance and client satisfaction.
- Spearheaded innovative implementation concepts such as tokenization and virtual cards, and pioneered new verticals like events and on-demand services.
- Acted as a Subject Matter Expert on various integration approaches, including REST API, JavaScript, third-party platforms and plugins, and payment service providers.
- Developed and refined processes to significantly enhance team efficiency and productivity.
- Rebuilt the entire team, dramatically improving morale and performance during and after the Covid-19 pandemic.
Lead Delivery Manager
Klarna
09.2017 - 03.2020
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to drive improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Established and built all processes for the Solutions & Delivery organization, joining during the initial startup phase in the US and laying the groundwork for future success.
Business Analyst, IT
Ascena Retail Group Inc.
04.2016 - 09.2017
- Delivered cost-effective, high-performance technology solutions to meet challenging business demands, while managing day-to-day brand-specific technical support.
- Collaborated with stakeholder groups across the organization to ensure business and technology alignment, proposing solutions based on defined specifications and needs.
- Created and performed quality assurance, system integration, and user acceptance testing.
- Interpreted technical requirements into business language and vice versa, ensuring clear communication between technical and non-technical teams.
- Maintained expertise in IT systems including RPM, RMS, Island Pacific, SAP, and OrPOS.
Education
Bachelor of Arts - Marketing
The Ohio State University
Columbus, OH06.2012
Skills
- Leadership
- Technical Sales
- Payments
- Project Management
- Collaborative
- Strategic Thinking
- Stakeholder Management
- Effective Communication
- Complex Problem Solving
Timeline
Head of Distribution Partnerships
Klarna
08.2022 - Current
Senior Solution Engineer | Group Lead
Klarna
03.2020 - 08.2022
Lead Delivery Manager
Klarna
09.2017 - 03.2020
Business Analyst, IT
Ascena Retail Group Inc.
04.2016 - 09.2017
Bachelor of Arts - Marketing
The Ohio State University