Marissa Fahy
Raleigh,NC
Summary
Proven Dog Handling Expert with a strong track record of enhancing client satisfaction and animal welfare at Rover.com. Leveraged animal care knowledge and exceptional patience to increase client retention. Skilled in client relationship building and safety consciousness, consistently delivering reliable and professional pet care services and maintaining positive relationships with customer's animals. Familiar with different breeds and comfortable handling animals of all sizes.
Overview
8
8
years of professional experience
Work History
Professional Dog Walker
Self-employed
11.2021 - Current
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Served as an advocate for animal welfare within the community promoting responsible pet ownership practices.
- Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
- Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Ensured dogs'' safety and well-being through attentive supervision during walks.
- Developed personalized exercise plans for each dog based on breed, age, size, and fitness level to promote optimal health.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
- Contributed to the overall well-being of dogs through regular physical activity and socialization with other animals.
- Educated new pet owners on proper leash handling techniques minimizing risk of injuries during walks.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
- Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
- Streamlined invoicing process using digital platforms which improved efficiency.
- Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
- Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
- Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.
- Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
- Collaborated closely with fellow dog walkers for optimal scheduling coordination.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Provided dogs with exercise and fresh air to promote dog health.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Provided dog with water for adequate hydration on longer walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Followed optimal schedules for animals as set by owners or supervisors.
- Recorded activities to keep owners fully informed on pet exercise.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Assistant Store Manager
Justice Tween Brands
03.2018 - 07.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Led engaging customer events designed to display product for customers and encourage purchases.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Professional Dog Walker
Rover.com
08.2016 - 03.2020
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Served as an advocate for animal welfare within the community promoting responsible pet ownership practices.
- Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
- Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Ensured dogs'' safety and well-being through attentive supervision during walks.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
- Contributed to the overall well-being of dogs through regular physical activity and socialization with other animals.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
- Streamlined invoicing process using digital platforms which improved efficiency.
- Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
- Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
- Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.
- Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Followed optimal schedules for animals as set by owners or supervisors.
- Recorded activities to keep owners fully informed on pet exercise.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Retail Sales Associate
Justice Tween Brands
10.2016 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Coordinated with stock team to expedite restocking of high-demand items.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - English
North Carolina State University
Raleigh, NC06.2024
High School Diploma -
Middle Creek Hugh School
Apex, NC06.2015
Skills
- Dog Handling Expertise
- Client Relationship Building
- Canine Behavior Knowledge
- Strong physical stamina
- Customer Service-Oriented
- Dog Breed Familiarity
- Reliable time management
- Professionalism and Courtesy
- Adherence to Regulations
- Safety Consciousness
- Exceptional Patience
- Honest and Trustworthy
- Customer Service
- Punctual and Reliable
- Basic Animal Care
- Excellent Communication
- Pet Sitting
- Valid Driver's License
- Safety awareness
- Pet Care
- Animal Safety
- On and off-leash walks
- Teamwork and Collaboration
- Honest and Dependable
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
Timeline
Professional Dog Walker
Self-employed
11.2021 - Current
Assistant Store Manager
Justice Tween Brands
03.2018 - 07.2020
Retail Sales Associate
Justice Tween Brands
10.2016 - 03.2018
Professional Dog Walker
Rover.com
08.2016 - 03.2020
Bachelor of Arts - English
North Carolina State University
High School Diploma -
Middle Creek Hugh School
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