Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Faubion

Lilburn,Georgia

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

9
9
years of professional experience

Work History

Shift Leader

Walgreens
02.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Evaluated customer needs and feedback to drive product and service improvements.

Shift Leader

Rite-Aid Pharmacy
10.2017 - 02.2020
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cashier

RaceTrac
09.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

South Gw
Snellville, GA
05.2011

Skills

  • Staff Supervision
  • Loss Prevention Strategies
  • Large Bill Drops
  • Continuous Professional Improvement
  • Shift Paperwork Completion
  • Money Transfers
  • Guest Inquiries
  • Complaint Resolution
  • Cash Handling
  • Team Motivation
  • Task Monitoring
  • Assigning Work
  • Guest Satisfaction
  • Daily Workflows
  • Rewards Programs
  • Price Verifications
  • Handling Customer Complaints
  • Task Delegation
  • Cash Sales Counts
  • Suggestive Selling
  • Individual and Team Goals
  • PPE Requirements
  • Team Leadership
  • Inventory Counts
  • Monetary Transactions
  • POS System Operations

Timeline

Shift Leader

Walgreens
02.2020 - Current

Shift Leader

Rite-Aid Pharmacy
10.2017 - 02.2020

Cashier

RaceTrac
09.2016 - 04.2017

South Gw

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