Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Fawra

Snellville,GA

Summary

Detail-oriented financial documentation and management professional with a proven track record in high productivity and efficient task execution. Expertise includes precise billing, data entry, and account reconciliation, all aimed at enhancing operational efficiency. Demonstrated strengths in time management, problem-solving, and communication foster seamless workflows and drive client satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Billing Representative

Chesapeake Utilities (Contemporary Staffing)
Snellville, GA
01.2024 - 11.2024
  • Evaluated and validated change implications in partnership with the Organizational Change Management OCM group.
  • Reviewed and finalized meter and service order types in billing systems. Investigated discrepancies and resolved exceptions efficiently.
  • Participated in process improvement projects and supported the team in implementing changes.

Benefits Specialist

Trion (Contemporary Staffing)
01.2022 - 10.2022
  • Guided team members through the benefits enrollment process.
  • Conducted new hire orientations to explain benefits packages.
  • Administered benefits and retirement programs, including medical, dental, vision, life insurance.

Benefits Specialist

JP Morgan Chase (Kforce)
02.2020 - 03.2020
  • Facilitated comprehension of retirees' benefit enrollment. Clarified changes, plan options, and retirement benefits for retirees.
  • Processed inbound calls addressing pension payments. Distributed fax forms and withholdings by mail, fax, and internet. Managed communication channels for the efficient dispatch of tax documents.
  • Reviewed employee enrollments to verify accuracy, while inputting information into the company database.

Customer service representative

Bank Of America
12.2018 - 06.2019
  • Operated in a high-speed professional setting necessitating precision. Handled multiple tasks simultaneously while ensuring clear communication of solutions.
  • Utilized various software systems to engage clients effectively.
  • Recovered funds from delinquent accounts.
  • Regularly audit customer data to ensure phone numbers and addresses are correct.

Sales associate

PNC BANK
10.2017 - 06.2018
  • Positioned PNC products to align with customer needs. Conducted lobby activities to foster customer relationships. Built strong customer loyalty through effective engagements.
  • Guided customers on strategies for managing financial transactions using technology and tools.
  • Ensured positive customer experiences consistently.

Certified Nursing Assistant

CarpeVita
01.2012 - 11.2013
  • Administered personal care by assisting with bathing and dressing.
  • Monitored vital signs by measuring temperatures and blood pressure levels.
  • Repositioned bedridden patients regularly.
  • Extracted treatment information and medical statuses from caregivers, nurses, doctors.
  • Ensured timely disposal of bedpans.
  • Transferred patients into beds, wheelchairs and exam tables as required.
  • Fielded incoming patient inquiries.
  • Conducted thorough examinations for potential injuries.
  • Sanitized patient areas, and maintained cleanliness. Replaced bed linens regularly to ensure hygiene, and restocked supplies in every room consistently.

Education

Associate of Applied Science - Criminal Justice

Gwinnett Technical College
Lawrenceville, GA
06-2026

High School Diploma -

Penn Foster
Wilmington, DE
06.2012

Skills

Computer: Microsoft Office expertise, data entry proficiency, invoice processing, ADP Workforce Now

Customer Service: Call center, multitasking and organization, HIPAA compliance, FMLA comprehension, employee benefits laws, new employee orientations, HR compliance, consumer relations

Billing: Billing software, medical billing collections, collections, dispute resolution, bank reconciliation

Timeline

Customer Billing Representative

Chesapeake Utilities (Contemporary Staffing)
01.2024 - 11.2024

Benefits Specialist

Trion (Contemporary Staffing)
01.2022 - 10.2022

Benefits Specialist

JP Morgan Chase (Kforce)
02.2020 - 03.2020

Customer service representative

Bank Of America
12.2018 - 06.2019

Sales associate

PNC BANK
10.2017 - 06.2018

Certified Nursing Assistant

CarpeVita
01.2012 - 11.2013

Associate of Applied Science - Criminal Justice

Gwinnett Technical College

High School Diploma -

Penn Foster

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Marissa Fawra