Marissa Flores
Long Beach,CA
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bookseller
Sunken City Books
12.2023 - 05.2024
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed inventory, ensuring diverse and appealing selection of books was always available.
Logistics Processor
Nordstorm Rack
06.2023 - 11.2023
- Receiving, unloading, sorting, and delivering newly arrived merchandise to selling departments.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Utilize inventory management systems to scan, process and research merchandise shipments.
- Strategized best methods and tactics for efficient storage and handling of merchandise.
- Implemented safety protocols to minimize workplace accidents and maintain a safe working environment.
Bookseller
Half Price Books
10.2020 - 08.2023
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Researching books and media brought in by the public and accurately presenting cash offer based on value.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
Lane Server
Bowlero Corp
12.2019 - 03.2020
- Served meals to customers, refilled beverage glasses, cleared and reset tables.
- Collaborated with team members to ensure seamless coordination of food and beverage orders.
- Coordinated with bartenders for timely drink orders thus maximizing guest satisfaction.
- Implemented upselling techniques to promote menu items, resulting in increased sales revenue.
- Managed cash transactions accurately, contributing to the establishment''s financial integrity.
- Enhanced customer experience by providing timely and attentive service during peak hours.
- Followed strict hygiene guidelines when handling food items ensuring compliance with health regulations.
Sales Associate
Burlington Stores
09.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Burlington Stores
09.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
Shift Leader
Pieology Pizzeria
03.2017 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Team Member
Pieology Pizzeria
04.2016 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Keep the restaurant clean, pleasant and safe for all guests and employees.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate's Degree - Mortuary Science
Cypress College
Cypress, CA05.2026
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Teamwork and Collaboration
- Problem-solving Skills
- Time Management
- Conflict Resolution
- Memory Retention
- Adaptable and Flexible
- Cash Handling
- Stocking and Receiving
- Food and Beverage Service
- POS
Certification
Food Handler Certification, 06/01/23, 06/01/26
Timeline
Bookseller
Sunken City Books
12.2023 - 05.2024
Logistics Processor
Nordstorm Rack
06.2023 - 11.2023
Bookseller
Half Price Books
10.2020 - 08.2023
Lane Server
Bowlero Corp
12.2019 - 03.2020
Sales Associate
Burlington Stores
09.2018 - 12.2019
Cashier
Burlington Stores
09.2017 - 09.2018
Shift Leader
Pieology Pizzeria
03.2017 - 09.2017
Team Member
Pieology Pizzeria
04.2016 - 03.2017
Associate's Degree - Mortuary Science
Cypress College
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