Summary
Work History
Education
Skills
Timeline
Generic

Marissa Flores

Lead Teacher
Phoenix,AZ

Summary

Accomplished Lead Teacher with a proven track record at Covenant Child Care Center, adept in differentiated instruction and classroom management. Excelled in enhancing student development through innovative curricula development and teacher training, achieving notable improvements in student outcomes. Skilled in fostering team building and group learning, demonstrating exceptional subject matter expertise and interpersonal abilities.

Work History

Lead Teacher

Covenant Child Care Center
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Served as a member of the school''s leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Fostered student curiosity and interest through creative hands-on activities.

Lead Teacher

North Phoenix Baptist Church
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.

Customer Service Representative

Alpha Connect
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Receptionist

Life Care Center of Scottsdale
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Education

Educat -

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

High School Diploma -

Humanities And Sciences
Phoenix, AZ
2012

Skills

Subject matter expertise

Timeline

Lead Teacher

Covenant Child Care Center

Lead Teacher

North Phoenix Baptist Church

Customer Service Representative

Alpha Connect

Receptionist

Life Care Center of Scottsdale

Educat -

Maricopa Community Colleges, Phoenix College

High School Diploma -

Humanities And Sciences
Marissa FloresLead Teacher