Marissa Franquez
Perris,CA
Summary
Proven leader in fast-paced environments, adept at driving team collaboration and productivity at Home Depot. Problem-solving skills to exceed daily targets and enhance customer satisfaction. Recognized for adaptability and fostering a culture of safety and efficiency, significantly contributing to team success and operational excellence.
Overview
6
6
years of professional experience
Work History
DFC Processing Packing
Home Depot
07.2021 - Current
- Utilized company software systems for tracking and updating order status, ensuring timely delivery to customers.
- Communicated effectively with colleagues across departments, fostering a positive work environment and seamless operations.
- Prioritized urgent orders for expedited processing, ensuring customer needs were met within specified timeframes.
- Collaborated with team members to coordinate efficient workflows and meet daily production targets.
- Established a strong record of punctuality and attendance reliability, setting a positive example for colleagues.
- Managed multiple tasks concurrently while maintaining exceptional attention to detail throughout the packing process.
DFC Picking
Home Depot
07.2021 - 04.2022
- Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
- Increased employee retention within the picking team by fostering a positive work culture and offering opportunities for growth.
- Promoted a culture of teamwork and collaboration by organizing team-building activities, fostering strong relationships within the group.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Team Leader
Jack In The Box
03.2018 - 04.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Perris High School
Perris, CA06.2009
Skills
- Warehouse Safety
- Adaptable to change
- Forklift Certification
- Problem-Solving
- Flexible and Adaptable
- Product Organization
- Basic Mathematics
- Data Entry
- Team Collaboration
- Workplace Cleanliness
Accomplishments
- 4 Homer Awards
- Employe Of The Month March 2024
Recognition
Languages
English
Spanish
Timeline
DFC Processing Packing
Home Depot
07.2021 - Current
DFC Picking
Home Depot
07.2021 - 04.2022
Team Leader
Jack In The Box
03.2018 - 04.2021
High School Diploma -
Perris High School