Marissa Frese
Richboro,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
The Fuge
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and clients for equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Coordinator
Eyecare For You
08.2021 - 09.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained office calendars
Receptionist
Hand And Stone
03.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Communications
Bucks County Community College
Newtown, PA01.2021
High School Diploma -
Council Rock High School South
Holland, PA06.2016
Skills
- Invoice Processing
- Office Administration
- Appointment Scheduling
- Report Writing
- Spreadsheet Management
- Meeting Planning and Calender Management
- Proposal Writing
- Scheduling
- Event Coordination
- Professional Communication
- Microsoft Outlook
- Recordkeeping
- Data Management
Accomplishments
- Assisted management with the training of three new staff members.
- Recognized by customers and CEO for expedient and effective service.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Timeline
Administrative Assistant
The Fuge
09.2022 - Current
Administrative Coordinator
Eyecare For You
08.2021 - 09.2022
Receptionist
Hand And Stone
03.2018 - 03.2020
No Degree - Communications
Bucks County Community College
High School Diploma -
Council Rock High School South
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