Marissa Gaffney
Aubrey,TX
Summary
Personable and dedicated Clinic Staff Coordinator with extensive experience in the medical industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with patients, co-workers, and providers. Motivated to maintain patient and provider satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, demonstrated passion for building relationships, cultivating partnerships, and, growing medical clinics.
Overview
12
12
years of professional experience
Work History
Reimbursement Specialist
Ut Southwestern Medical Center
Frisco, TX
06.2024 - Current
- Analyzed patient data to ensure accuracy of reimbursement information.
- Responded to customer inquiries regarding the status of their reimbursement requests.
- Provided training to new staff on the proper submission process for reimbursement requests.
- Determined medical necessity, using individual insurance carrier regulations.
- Collected coinsurance and deductibles from patients for rendered services.
- Advised supervisors and clinicians of billing deficiencies to support charge capture.
Clinic Staff Coordinator
Ut Southwestern Medical Center
Frisco, TX
12.2021 - 06.2024
- Improve policies and procedures through the development, implementation, revision, and evaluation of new protocols.
- Coordinated weekly work schedules for department employees.
- Introduced new departmental policies and oriented staff to facilitate the adoption of changes.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
- Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service.
CSA II
UT Southwestern Medical Center
Frisco, TX
11.2019 - 12.2021
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Scheduled and confirmed appointments.
- Drafted professional business communication and answered phone calls and emails.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Followed infection control procedures to protect patients and staff in waiting area.
Front Desk Receptionist
Northlake Obstetrics And Gynecology
Plano, TX
05.2016 - 10.2019
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
Lead Teacher
Childrens Lighthouse
Little Elm, TX
11.2014 - 04.2016
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Communicated objectives for lessons, units and projects to students and parents.
- Researched books and supplemental materials to use with lesson plans.
- Handled and resolved disciplinary issues according to district protocols.
Veterinary Technician Assistant
Healthy Paws Veterinary Clinic
Little Elm, TX
07.2014 - 11.2014
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Prepared and reviewed records and consent forms.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Customer Service Associate
Walgreens
Little Elm, TX
01.2013 - 07.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT2022
High School Diploma -
Little Elm High School
Little Elm, TX06.2014
Skills
- Patient relations
- Knowledge of HIPAA regulations
- Scheduling and calendar management
- Project assistance
- Working collaboratively
- Organizational skills
- Team oversight
- Administrative leadership
- Microsoft Office
- Training & development
Accomplishments
- Gold PACT Award- UT Southwestern Medical Center
- EPIC Cadence Super User
SkillSoft Courses:
- Being an Effective Team Member
- Navigating Other People's Emotions
- Developing Your Business Ethics
- Leading By Motivating
- Capturing the Attention of Senior Executives
- Become a Great Listener
Timeline
Reimbursement Specialist
Ut Southwestern Medical Center
06.2024 - Current
Clinic Staff Coordinator
Ut Southwestern Medical Center
12.2021 - 06.2024
CSA II
UT Southwestern Medical Center
11.2019 - 12.2021
Front Desk Receptionist
Northlake Obstetrics And Gynecology
05.2016 - 10.2019
Lead Teacher
Childrens Lighthouse
11.2014 - 04.2016
Veterinary Technician Assistant
Healthy Paws Veterinary Clinic
07.2014 - 11.2014
Customer Service Associate
Walgreens
01.2013 - 07.2014
Bachelor of Science - Healthcare Administration
Western Governors University
High School Diploma -
Little Elm High School
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