Marissa Garcia
Summerfield,FL
Summary
Dynamic and dedicated professional with extensive experience at Highpoint at Stonecrest, excelling in customer service and team collaboration. Proven ability to train new staff and enhance dining experiences, ensuring high standards of cleanliness and safety. Recognized for strong communication skills and a commitment to fostering positive relationships with clients and colleagues.
Overview
3
3
years of professional experience
Work History
Dining Room Server
Highpoint at Stonecrest
Summerfield, FL
05.2023 - Current
- Explained daily specials to customers.
- Informed customers about ingredients used in menu items.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
- Adhered to safety regulations while handling hot plates and trays.
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables.
- Ensured that all dishes were prepared according to restaurant standards.
- Assisted with setting up dining room for special events.
- Delivered food items to tables in a timely manner.
- Stocked glassware, silverware, and condiments at each station throughout shift.
- Collaborated with kitchen staff in order to ensure prompt delivery of food items.
- Provided excellent customer service to ensure repeat business.
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Checked quality of food before serving it to customers.
- Followed proper sanitation protocols when cleaning tables and chairs between guests.
- Responded promptly to customer inquiries or complaints regarding food or services rendered.
- Bussed tables as needed throughout shifts.
- Greeted customers and provided them with menus.
- Carried trays of food from kitchen to tables in a timely manner.
- Restocked tables, wait staff areas and order staging areas.
- Refilled drinks and checked with diners to meet specific needs.
- Designed emergency protocols to enhance customer and worker safety.
- Developed strong and lasting resident relationships.
- Stocked server areas with supplies before, during and after shifts.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
PCA
Caregiver's Comfort Care
11296, FL
01.2022 - 04.2023
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Answered questions from family members regarding patient's condition or care plan.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Accompanied clients to doctor's appointments and outings when necessary.
- Administered medications orally or topically as directed by physician orders.
- Provided emotional support to patients and families during difficult times.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Responded promptly to emergency situations according to established protocols.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted patients with recreational activities such as reading books or playing board games.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Kept instruments and equipment clean and sanitized.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted with patient admissions, discharges and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Education
GED -
Lagro High School
Philippines06-2019
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Training new staff
- Communication skills
- Attention to detail
- Professional appearance
- Problem-solving capacity
- Adaptable mindset
Affiliations
- Gardening
- Camping
- Cycling
- Kayaking
- Offroading
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Timeline
Dining Room Server
Highpoint at Stonecrest
05.2023 - Current
PCA
Caregiver's Comfort Care
01.2022 - 04.2023
GED -
Lagro High School
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