Marissa Garcia

• Provided direct patient care and support in daily living activities.
• Assisted mental health professionals in implementing individualized treatment plans.
• Educated patients on coping strategies and self-management techniques.
• Maintained accurate documentation of patient progress and incidents.
• Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
• Facilitated group therapy sessions, promoting open dialogue and fostering a supportive community among patients.
• Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.

• Interviewed students to assess needs and determine most suitable needs and services.
• Conducted research and wrote reports to provide accurate and up-to-date summaries of student's conditions.
• Documented services provided meticulously by keeping accurate records of activities, interactions and conversations. Specifically POS notes.
• Developed education and social programs to provide students with knowledge and skills for healthy, productive lives.
• Offered community resource guidance to parents to meet family needs for assistance.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Facilitated workshops to provide valuable services to students.
• Implemented community outreach programs to promote mental health awareness for parents and students.

• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Adapted counseling techniques to best suit individual needs of each client.

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• Built and established positive relationships with patrons, team members and supervisors.
• Delivered information and details of interest about facility to visitors.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.