Marissa Garza
Grand Junction,CO
Summary
Versatile and dynamic professional with a proven track record in hospitality and customer service, notably at Hyatt. Excelled in guest relations and problem-solving, enhancing customer satisfaction and loyalty. Skilled in cash handling and administrative tasks, adept at improving operational efficiency. Achieved positive feedback through exceptional service and effective communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hyatt
Colorado Springs, CO
05.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted in training new front desk agents, sharing best practices and procedures.
Front of House Employee
Comet Cleaners
Grand Junction, CO
02.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
Cashier
Burlington Coat Factory
Grand Junction, CO
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Multiple Positions
Sonic Drive-in
Grand Junction, CO
06.2022 - 10.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Front of House Employee
Noodles & Company
Grand Junction, CO
09.2021 - 05.2022
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
No Degree - Music Education And Business Administration
Colorado Mesa University
Grand Junction, COHigh School Diploma -
Central High School
Grand Junction, CO05-2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Oral and written communications
- Guest accommodations
- Listening Skills
- Reservation Systems
- Administrative Skills
Timeline
Front Desk Agent
Hyatt
05.2024 - 10.2024
Front of House Employee
Comet Cleaners
02.2024 - 05.2024
Cashier
Burlington Coat Factory
11.2023 - 02.2024
Multiple Positions
Sonic Drive-in
06.2022 - 10.2023
Front of House Employee
Noodles & Company
09.2021 - 05.2022
No Degree - Music Education And Business Administration
Colorado Mesa University
High School Diploma -
Central High School