Marissa Garza
Grand Junction,CO
Summary
Versatile and dynamic professional with a proven track record in hospitality and customer service, notably at Hyatt. Excelled in guest relations and problem-solving, enhancing customer satisfaction and loyalty. Skilled in cash handling and administrative tasks, adept at improving operational efficiency. Achieved positive feedback through exceptional service and effective communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hyatt
05.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted in training new front desk agents, sharing best practices and procedures.
Front of House Employee
Comet Cleaners
02.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
Cashier
Burlington Coat Factory
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Multiple Positions
Sonic Drive-in
06.2022 - 10.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Front of House Employee
Noodles & Company
09.2021 - 05.2022
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
No Degree - Music Education And Business Administration
Colorado Mesa University
Grand Junction, COHigh School Diploma -
Central High School
Grand Junction, CO05-2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Oral and written communications
- Guest accommodations
- Listening Skills
- Reservation Systems
- Administrative Skills
Timeline
Front Desk Agent
Hyatt
05.2024 - 10.2024
Front of House Employee
Comet Cleaners
02.2024 - 05.2024
Cashier
Burlington Coat Factory
11.2023 - 02.2024
Multiple Positions
Sonic Drive-in
06.2022 - 10.2023
Front of House Employee
Noodles & Company
09.2021 - 05.2022
No Degree - Music Education And Business Administration
Colorado Mesa University
High School Diploma -
Central High School
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