- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Volunteering
- Music
- Volunteering at community kitchens and food-related charities
- Volunteer Work
- Animal Care
Marissa Geltman
Leland,NC
Summary
Dynamic, customer-focused professional with a proven track record at Walmart, dedicated to enhancing customer satisfaction through expert order fulfillment and exceptional service. Proficient in stock replenishment and recognized for strong interpersonal skills, significantly contributing to team efficiency and workplace safety. A proactive approach, combined with an unwavering commitment to excellence, ensures consistently high levels of client satisfaction and operational success. Passionate about creating positive experiences that drive business growth and foster lasting customer relationships, consistently striving to exceed expectations in every interaction.
Overview
4
4
years of professional experience
Work History
Team Associate
Publix
11.2025 - Current
- Stocking, Zoning, Customer service.
- Assisted customers with product inquiries and assisted in locating items throughout the store.
- Maintained cleanliness and organization of sales floor to enhance customer shopping experience.
- Stocked shelves with merchandise according to established guidelines, ensuring product availability.
- Collaborated with team members to achieve daily operational goals and optimize workflow efficiency.
- Engaged in continuous learning of store policies, procedures, and product knowledge to improve service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Addressed and resolved customer complaints in polite and professional manner.
Housekeeper
Best Western
01.2025 - 08.2025
- Temp Position
- Cleaned and maintained guest rooms to ensure exceptional standards of cleanliness
- Stocked cleaning supplies and organized storage areas for optimal efficiency
- Followed safety protocols to maintain a secure working environment
- Collaborated with team members to meet daily cleaning schedules
- Reported maintenance issues promptly to enhance guest experience
- Adapted quickly to changing priorities while maintaining high-quality service
- Performed deep cleaning tasks as required, ensuring thorough sanitation
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Verified cleanliness and organization of storage areas and carts.
Team Member
Walmart
06.2022 - 10.2023
- Assisted customers in locating merchandise and provided product knowledge to enhance shopping experience.
- Operated cash registers efficiently, processing transactions accurately and maintaining cash drawer integrity.
- Stocked shelves and organized displays to ensure products were readily available and well-presented.
- Collaborated with team members to maintain store cleanliness and adherence to safety standards.
- Participated in inventory counts, contributing to accurate stock levels and minimizing discrepancies.
- Resolved customer inquiries and complaints promptly, fostering positive customer relationships and loyalty.
- Followed company policies for handling returns and exchanges, ensuring compliance with operational guidelines.
- Adapted quickly to changing store demands, demonstrating flexibility in role responsibilities during peak hours.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Personal Shopper, order fullfilment
Education
High School Diploma -
North Carolina Cyber Academy
Durham, NC05.2024
Skills
- Customer service focus
- Inventory restocking
- Order processing
- Consistent reliability
- Collaborative work
- Positive attitude
- Effective communication
- Inventory replenishment
- Order management
- Attention to detail in order proofing
- Client support
- Effective problem resolution
- Detail-oriented
- Routine maintenance
- Team collaboration
- Order processing
- Workstation organization
- Flexible working hours
- Health and safety protocols
- Creative problem-solving
- Social media strategy
- Commitment to continuous learning
- Responsive to evolving challenges
- Collaborative team development
- Prioritization of tasks
- Reliable and accountable
- Strategic decision-making
Interests
Activities and Honors
Spending quality time with family and friends., Shopping
Timeline
Team Associate
Publix
11.2025 - Current
Housekeeper
Best Western
01.2025 - 08.2025
Team Member
Walmart
06.2022 - 10.2023
High School Diploma -
North Carolina Cyber Academy