Marissa Goldman
Chicago,IL
Summary
Compassionate professional with a B.A. in psychology and over twenty years of experience in mental health, case management, administration, education, hospital, and family support. Proven ability to develop personalized support plans and collaborate with multidisciplinary teams in high-pressure environments. Recognized for effective communication, crisis management, and cultural sensitivity, leading to improved client well-being and resource connections. Ready to leverage diverse skills and renewed dedication and ability to work in a full-time role. Collaborative with multidisciplinary teams to create solid support networks for client needs.
Overview
20
20
years of professional experience
Work History
Homemaker
Unemployed
Chicago, Illinois
02.2013 - Current
- Oversaw household operations, prioritizing children's well-being and development.
- Coordinated schedules and transportation for educational activities.
- Delivered consistent caregiving to promote independence and resilience in children.
Case Manager
North Shore Senior Center
Northfield, IL
08.2023 - 11.2023
- Conducted comprehensive intake assessments to determine physical, emotional, and financial needs of clients.
- Developed personalized service plans in collaboration with clients, families, and healthcare providers.
- Coordinated community resources to enhance quality of life.
- Performed in-home safety evaluations and implemented solutions to reduce risks.
- Advocated for clients during interagency meetings and ensured continuity of care.
- Provided emotional support and counseling, empowering clients to maintain independence.
Life Enrichment Coordinator
Magnolia Springs Senior Living
Cincinnati, OH
07.2022 - 10.2022
- Designed and facilitated engaging recreational, cultural, and wellness programs tailored to residents' abilities.
- Built trusting relationships with residents and their families.
- Partnered with healthcare and therapy teams to incorporate therapeutic activities.
- Maintained activity documentation and participation records.
- Trained and directed volunteers for group activities and events.
Visitor Services Associate
Cincinnati Nature Center
Milford, OH
03.2022 - 10.2022
- Served as initial point of contact for members and guests at Nature Center.
- Managed admissions, cash handling, and point-of-sale transactions efficiently.
- Coordinated special events to enhance visitor experiences.
- Monitored grounds during closing to ensure safety and security.
- Resolved customer inquiries and concerns promptly to maintain service excellence.
Administrative Assistant to Head of School
The Seven Hills School
Cincinnati, OH
07.2008 - 02.2013
- Managed daily calendar, communications, and priorities for the Head of School.
- Acted as liaison between administration, faculty, parents, and students.
- Prepared and proofread official communications.
- Organized school events, meetings, and parent conferences.
- Maintained filing and record-keeping systems for efficiency.
Pediatric Mental Health Counselor
Cincinnati Children's Hospital
Cincinnati, OH
01.2006 - 12.2006
- Delivered individual and group counseling to children and adolescents facing mental health challenges.
- Documented service plans, treatment reports, and progress notes for effective patient tracking.
- Collaborated weekly with multidisciplinary teams to ensure comprehensive patient care.
- Participated in family therapy sessions to enhance communication and understanding among family members.
- Monitored client safety by assessing suicide or self-harm risk factors.
- Assisted in crisis interventions to provide immediate support for distressed clients.
- Demonstrated cultural sensitivity and competence when treating patients from diverse backgrounds.
Job Coach
Jewish Vocational Service
Northbrook, Illinois
01.2002 - 12.2005
- Guided clients in identifying career goals and job opportunities.
- Developed personalized action plans for employment readiness and skill enhancement.
- Collaborated with local employers to create job placements for clients.
- Provided ongoing support to clients during job search and application processes.
- Maintained accurate records of client progress and services provided.
- Assisted clients in navigating workplace challenges and employer expectations.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Identified barriers that prevent individuals from securing employment or advancing their careers.
Education
Bachelor of Arts - Psychology, Minor in Human Relations
The University of Iowa
Iowa City, IA01.2001
Skills
- Mental health assessment and support services
- Psychiatric evaluation - intake
- Crisis intervention techniques
- Advocacy for patient rights
- HIPAA compliance
- Time management abilities
- Cross-cultural sensitivity
- Multidisciplinary collaboration
- Trauma-informed care
- Emotional intelligence development
- Support for individuals with special needs
- Document management
- Front desk operations
- Appointment scheduling
- Attention to detail and consistency
- Charting and clinical documentation
- Multi-line phone systems
- Medication administration - school nurse assistant
- Progress monitoring
- Community resource coordination
- Behavioral health support
- Emotional support
- Job coaching
- Individualized planning
- Employer engagement
- Treatment plans
- PTSD group specialist
- Customer service
Languages
English
Full Professional
Spanish
Limited
Affiliations
Mental Health Advocacy
References
References available upon request.
Employment gap explanation
I returned to work after being a stay at home parent during my children's elementary years. Due to previously unmanaged health issues, I was unable to maintain employment at my two most recent jobs. The employer was not able to provide necessary physical accomodations for me to be able to best perform the essential job functions. Additionally, I determined I needed to focus on returning to a healthy state of being so I could then be able to return to work Full Time.
I left on good terms and on my own terms, with the offer to reapply should I be able and interested in doing so.
I look forward to securing employment where I am able to best showcase my abilities, and no longer with the concern of limitations.
Timeline
Case Manager
North Shore Senior Center
08.2023 - 11.2023
Life Enrichment Coordinator
Magnolia Springs Senior Living
07.2022 - 10.2022
Visitor Services Associate
Cincinnati Nature Center
03.2022 - 10.2022
Homemaker
Unemployed
02.2013 - Current
Administrative Assistant to Head of School
The Seven Hills School
07.2008 - 02.2013
Pediatric Mental Health Counselor
Cincinnati Children's Hospital
01.2006 - 12.2006
Job Coach
Jewish Vocational Service
01.2002 - 12.2005
Bachelor of Arts - Psychology, Minor in Human Relations
The University of Iowa