Marissa Golightley
Riverside,CA
Summary
Experienced customer service associates with a track record of enhancing customer satisfaction and sales performance. Expertise in team leadership, motivational strategies and delivering high-quality service standards, achieving a 95% customer satisfaction rate in previous roles. Skilled in conflict resolution and customer retention strategies.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Home Depot
Ontario, CA
02.2021 - Current
- Performed cycle counts to ensure accuracy of inventory levels.
- Labeled containers correctly for product identification purposes.
- Assisted in loading finished goods onto delivery vehicles as required.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Communicated effectively with team members on matters related to work assignments.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Scanned items for accuracy and completeness using a handheld scanner.
Operations Assistant
Live Nation
San Bernardino, CA
06.2014 - 03.2020
- Developed customer service policies, procedures and standards for operational teams.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Ensured that all safety protocols were followed during day-to-day operations.
- Identified internal problems and recommended solutions to upper management.
- Monitored inventory levels and ordered new supplies to prevent shortages.
Education
Some College (No Degree) - General Literature
Mt San Antonio College
Walnut, CA06-2017
Skills
- Leadership and team building
- Assembly and production
- Complex Problem-Solving
- Stock control
- Loading and unloading
- Supports other Departments
- Communication with other associates and leaders
- Excel, Microsoft Word, outlook
- Excellent teamwork
- Customer service
- Multitasking
Timeline
Warehouse Associate
Home Depot
02.2021 - Current
Operations Assistant
Live Nation
06.2014 - 03.2020
Some College (No Degree) - General Literature
Mt San Antonio College