Work History
Education
Skills
Timeline
Summary
96

Marissa Gomez-Robertson

Bookkeeper and Gymnastics Program Director
Lafayette ,LA

Work History

Collections Specialist

Clear Springs Water Company
07.2025 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
  • Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
  • Developed personalized payment arrangements for customers facing financial hardships, maintaining customer loyalty.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Generated and distributed monthly customer statements.

Bookkeeping Manager

Guidry Iron Works Inc
04.2021 - 02.2025
  • Optimized budgeting process through detailed analysis of expenditures and revenue trends, allowing for more informed decisionmaking.
  • Reduced discrepancies in financial records by conducting thorough audits and addressing any irregularities found.
  • Established strong working relationships with external auditors, facilitating smooth year-end audits without significant findings or adjustments needed, ie Workers’ Compensation audits. I gathered all financial data needed for Bridgefield/ Summit Workers’ Compensation audits and met with the established party during the audit to ensure that all reports were properly gathered for the audit to run smoothly.
  • Played a key role in the successful implementation of new financial systems or tools by providing expert input on requirements and user training, ie our company’s new process integration.
  • Aided in helping write our company policies handbook.
  • Onboarded new hires by providing them with our company policies handbook, medical insurance coverage information, employment application, and New Hire Reporting through LA Workforce (LA WORKS).
  • Performed workers’ compensation webcap reports.
  • Reported employment separation through LA Workforce Commission and sent separation papers out to former employees.
  • Paid and calculated Payroll taxes via EFTPS and LATAP in a timely manner.
  • Ensured compliance with tax regulations by maintaining organized records and submitting accurate filings on time.
  • Increased efficiency of accounts payable processes by negotiating favorable payment terms with vendors and streamlining invoice approval procedures.
  • Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports.
  • Protected company assets by establishing strong internal controls and monitoring adherence to policies.
  • Managed payroll operations effectively, ensuring timely payments to employees while also minimizing errors in calculations or deductions.
  • Assisted in the development of annual budgets through careful analysis of historical data and projected future expenses.
  • Maintained up-to-date knowledge of regulatory changes and accounting principles, ensuring that the company remained compliant at all times.
  • Improved cash flow management through timely invoicing, collections, and payment processing.
  • Collaborated closely with other departments to provide comprehensive financial insights that drove business strategies and growth initiatives.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures for quarterly reports.
  • Completed DCFS reports, set up deductions in our payroll module, calculated the amount to be paid based off of a weekly payroll plan, created a filing process for each employee with said deduction, and paid DCFS via EXPERTPAY in a timely manner- reducing any costs towards delinquent payments.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with company protocols.
  • Established Sage Business Works accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Entered in company credit card receipts in our A/P module- setting up credit cards as vendors to be paid by the company.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Assisted in the preparation of cash flow projections, cost analysis and monthly, quarterly, and annual reports.
  • Established internal audit procedures to validate and improve accuracy of financial reporting and time documentation.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Matched delivery tickets with invoices and sales order receipts.
  • Analyzed business processes to identify cost savings and operational efficiencies- meetings with Cintas to reduce our liability and cut the costs of what we pay towards workers’ comp by ensuring a safer workplace environment for all employees.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Utilized financial software to prepare consolidated financial statements to send out to customers.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Regularly monitored our company checking account ensuring no fraudulent transactions were processed.
  • Met with our credit card processing company to ensure cost saving measures were optimized- aided in using a new credit card processing system that saved our company money.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Assisted in the evaluation and negotiations of contracts to procure favorable financial terms and made sure that our contracts aligned with sales tax payments.
  • Set up payment plans with both vendors and customers- based off the current financial situation of both companies.
  • Sent payments out to vendors and filed documents to make resolving discrepancies easier and more efficient- reducing the cost of overpayments.

Gymnastics Director/ Head Team Coach

New Heights Gym
07.2017 - 02.2025
  • Oversaw the successful organization of in-house gymnastics events that increased program exposure and engagement within the community.
  • Developed strong rapport with all athletes under my direction that fostered a supportive learning environment conducive to improvement.
  • Facilitated ongoing professional development opportunities for coaching staff, leading to improved instruction quality.
  • Established positive relationships with parents and guardians, addressing concerns and providing regular progress updates.
  • Spearheaded the creation of a gymnastics summer camp program, increasing community engagement and generating additional revenue streams.
  • Boosted team success, securing competition victories through effective coaching techniques and individualized athlete support.
  • Partnered with local schools and organizations to expand gymnastics programs, providing additional opportunities for young athletes to participate and grow.
  • Implemented injury prevention strategies in athlete training regimens, reducing incidents of injuries during practice sessions or competitions significantly over time.
  • Incorporated mental strength exercises into training plans as an integral part of overall athlete development in preparation for high-pressure situations during competitions.
  • Promoted healthy lifestyle choices among athletes including nutrition advice alongside physical conditioning to bolster overall wellbeing.
  • Collaborated with other coaches to develop interdisciplinary training methods, fostering well-rounded athletes.
  • Strengthened gymnast safety by ensuring proper equipment maintenance, facility upkeep, and adherence to safety protocols.
  • Streamlined gym operations for increased efficiency by creating and enforcing policies and procedures.
  • Evaluated individual athlete progress continuously using detailed data analysis techniques to tailor further instruction accordingly.
  • Enhanced gymnast performance by developing and implementing comprehensive training programs.
  • Increased gymnastics program enrollment with targeted marketing strategies and community outreach efforts.
  • Managed budgetary aspects of the gymnastics program, allocating resources effectively for maximum impact on athlete development.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Strengthened interdepartmental communication by facilitating cross-functional meetings to align objectives and streamline workflows.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Prepared athletes for special competitions and tournaments.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Participated in cross-functional team-building activities.
  • Developed strong relationships with each team member, understanding their unique motivations and challenges to provide tailored support accordingly.
  • Improved team performance by implementing effective coaching strategies and setting clear goals.
  • Increased employee retention through personalized coaching sessions and skill development programs.
  • Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
  • Promoted collaboration and teamwork by fostering a culture of trust, respect, and support among colleagues.
  • Implemented efficient processes for task delegation and workload management, optimizing resource allocation within the team.
  • Evaluated employee performance regularly, identifying areas for improvement and offering constructive feedback for personal growth.
  • Assessed individual strengths and weaknesses within the team, providing targeted coaching to enhance performance levels.
  • Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.
  • Encouraged open communication among team members, allowing for constructive feedback and continuous improvement in daily operations.
  • Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
  • Continuously evaluated coaching methodologies and strategies, adjusting as needed to maximize effectiveness based on the unique needs of each team member.
  • Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
  • Boosted customer satisfaction ratings through consistent delivery of high-quality service by well-trained staff members.
  • Hired, coached and trained Number new employees in Year.
  • Contributed to talent acquisition efforts by assisting in interviewing potential candidates, ensuring alignment with company values and desired skill sets for new hires.
  • Provided ongoing professional development opportunities for employees through workshops, seminars, or other relevant resources aligned with their individual career goals.
  • Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
  • Developed customized training materials, ensuring optimal understanding of job responsibilities and expectations among team members.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Assisted clients in setting and achieving personal and professional goals.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Developed and maintained network of professional resources to refer clients to.

Education

Business Management

University of Houston
Houston, TX
01.2009

Business Management

Stephen F. Austin State University
Nacogdoches, TX
2008

Tomball High School
Tomball, TX
05.2006

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Collections
  • Proficiency in software
  • Customer research
  • Conflict resolution techniques
  • Professionalism and ethics
  • Payment posting
  • Data entry efficiency
  • Goal-oriented mindset
  • Outbound calling
  • Record keeping proficiency
  • Account reconciliation
  • Empathy and tactfulness
  • Payment acceptance
  • Business correspondence writing
  • Records management
  • Bookkeeping
  • Records maintenance
  • Billing practices
  • Invoice processing
  • Bank statement reconciliation
  • Accounts payable
  • Quickbooks
  • Accounts receivable
  • Payroll processing
  • Bookkeeping software
  • Bank reconciliation
  • Financial reporting
  • Financial recordkeeping
  • Data inputting
  • Payroll administration
  • Exceptional organization
  • Customer relations
  • Accounts payable specialist
  • Vendor management
  • A/P and A/R

Timeline

Collections Specialist

Clear Springs Water Company
07.2025 - Current

Bookkeeping Manager

Guidry Iron Works Inc
04.2021 - 02.2025

Gymnastics Director/ Head Team Coach

New Heights Gym
07.2017 - 02.2025

Business Management

University of Houston

Business Management

Stephen F. Austin State University

Tomball High School

Summary

Marissa Gomez-Robertson's document outlines her professional skills, work history, and educational background in finance and coaching.

Skills

  • Proficient in credit collections, bookkeeping, and financial reporting.
  • Strong teamwork orientation and relationship-building abilities.1
  • Expertise in conflict resolution, data entry, and software proficiency.

Collections Specialist

  • Currently employed at Clear Springs Water Company since July 2025.
  • Handles outbound calls and negotiates repayment plans to improve customer payment compliance.2
  • Maintains compliance with regulations and fosters strong client relationships.
  • Processes payments and resolves billing discrepancies.3

Bookkeeping Manager

  • Worked at Guidry Iron Works Inc from April 2021 to February 2025.
  • Optimized budgeting and reduced discrepancies through audits.4
  • Managed payroll operations and ensured compliance with tax regulations.5
  • Enhanced accounts payable processes and improved cash flow management.6

Gymnastics Director/Head Team Coach

  • Served at New Heights Gym from July 2017 to February 2025.7
  • Organized gymnastics events and developed strong rapport with athletes.8
  • Implemented injury prevention strategies and promoted healthy lifestyle choices.9
  • Managed budgetary aspects and increased program enrollment through marketing.10

Education

  • Studied Business Management at the University of Houston and Stephen F. Austin State University.
  • Focused on developing training materials and improving operational performance.11
  • Engaged in talent acquisition and provided professional development opportunities for staff

References:

  • Guidry Iron Works, Inc. -
  • Ryan Guidry (Operations Manager of Guidry Iron Works)- (337) 962-7352
  • Blessed Welding Creations, LLC: Kevin Greene (owner/ operator)- (337)257-8036
  • New Heights Gym:
  • Morgann LeLeux- (337) 256-7410
  • Bridgette le LeLeux (owner of New Heights Gym)- (337) 365-3806
  • LAFAYETTE SPORTS ACADEMY): Chase Hardy (owner/operator)- (337) 354-7389

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Marissa Gomez-Robertson Bookkeeper and Gymnastics Program Director