Marissa Gonzales

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• Processed incoming mail and packages, distributing them promptly to relevant departments.
• Conducted inventory management of office supplies, ensuring availability for daily operations.
• Provided customer service support, addressing inquiries and resolving issues professionally.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Expedited document processing with accurate data entry and timely filing.

• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%

• Negotiated payment arrangements with customers to resolve overdue balances and prevent further escalation
• Collaborated with cross-functional teams including sales, customer service, and legal departments to address customer disputes and resolve billing discrepancies
• Conducted thorough credit investigations on new customers to assess creditworthiness and establish appropriate credit limits
• Worked closely with external debt collection agencies when necessary, ensuring compliance with legal requirements and company policies
• Provided regular updates on account statuses to management through detailed reports and presentations
• Trained new team members on collection processes, tools, and best practices for efficient operations
• Participated in monthly meetings with finance department to review key performance indicators (KPIs) such as DSO (Days Sales Outstanding) metrics

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Used OfficeAlly to schedule appointments for doctor visits and procedures.
• Provided prompt, polite and professional in-person and telephone customer service.
• Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Updated patient information and insurance details for accurate electronic medical records.
• Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
• Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• Registered patients and completed associated paperwork for accurate records.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.