Marissa Gonzalez
Spring,Tx
Summary
Experienced Educator and Customer Enablement Professional with nearly 20 years of expertise in developing and delivering impactful training programs. Skilled in translating complex concepts into accessible learning experiences, creating product education materials, and driving user engagement. Proven ability to collaborate with cross-functional teams to support customer success, enhance software adoption, and improve overall user experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Education Impact Consultant
PowerSchool
01.2022 - Current
- Delivered effective training and enablement materials to help end-users navigate the Talent Suite of solutions, driving adoption and confident use of key features.
- Developed a variety of learning formats—including live sessions, video walk-throughs, and self-paced resources—to meet diverse user needs and learning preferences.
- Built and maintained a knowledge base of product education content to support ongoing user success and reduce support inquiries.
- Created onboarding courses and resources for new Education Impact Consultants to accelerate ramp-up time and ensure consistency in service delivery.
- Partnered with clients to understand business goals and tailor solution training to align with their specific workflows and strategic objectives.
- Led customer onboarding and migration efforts, ensuring smooth transitions and strong early engagement with new systems.
- Tracked and communicated at-risk accounts and project concerns to stakeholders, enabling timely interventions and maintaining customer satisfaction.
- Collected and applied user feedback to continuously refine training resources, improve user experience, and boost engagement metrics.
- Collaborated with product and sales teams to create content that clearly communicated the value and functionality of complex software solutions.
Solution Engineer
PowerSchool
01.2021 - 12.2021
- Developed and delivered engaging and interactive product demos and support documentation for current and future clients .
- Worked directly with clients to schedule and facilitate training events, ensuring alignment with project goals and delivering end-user training on PowerSchool solutions.
- Created and improved instructional design templates to make content creation easier and more efficient.
- Managed training environments by configuring demo accounts with project data for hands-on exercises and scenario-based learning.
Director of Mathematics
Aldine ISD
01.2014 - 01.2021
- Designed and implemented district-wide mathematics curriculum, assessments, and professional development programs.
- Created and delivered interactive and differentiated training content and materials for over 3,000 educators annually.
- Led the transition to digital learning platforms, ensuring effective training adoption across 52 campuses.
- Collaborated with cross-functional teams to ensure inclusive instructional strategies.
Mathematics/Reading Specialist
Aldine ISD
01.2010 - 01.2014
- Designed and facilitated training workshops for educators focused on mathematics and reading instruction.
- Developed instructional materials and assessments aligned with district and state standards.
- Provided ongoing coaching and mentorship for new and struggling teachers.
- Supported classroom interventions through small group instruction and data-driven remediation strategies.
Classroom Teacher
Aldine ISD
01.2004 - 01.2010
- Created and delivered lesson plans tailored to diverse student learning needs.
- Developed engaging instructional activities to foster critical thinking and problem-solving.
- Implemented data-driven instructional strategies to improve student outcomes.
- Built strong relationships with parents and stakeholders to support student learning.
Education
Master of Education - Educational Administration
Sam Houston State University
Huntsville, TX01.2008
Bachelor of Science - Academic Studies, Minor Early Childhood Education
Sam Houston State University
Huntsville, TX01.2004
Skills
- Instructional Design & E-Learning Development
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Video Editing & Post-Production
- Training & Enablement
- Data Analysis & Reporting
- Project Management
- Customer Engagement & Training
- Leadership
- Effective Communication
- Critical Thinking
- Client relationships
Certification
- EC-12 Principal
- EC-4 English as a Second Language
- EC-4 Generalist
ADDITIONAL EXPERIENCES & QUALIFICATIONS
- Strong technical aptitude with an ability to quickly learn and develop training content for new software solutions.
- Expertise in building and managing libraries of eLearning assets, including video tutorials, hands-on exercises, and interactive walkthroughs.
- Proven ability to manage multiple projects, prioritize tasks, and drive collaboration with stakeholders.
- Passion for creating engaging, accessible, and effective learning experiences that drive user adoption and success.
Timeline
Education Impact Consultant
PowerSchool
01.2022 - Current
Solution Engineer
PowerSchool
01.2021 - 12.2021
Director of Mathematics
Aldine ISD
01.2014 - 01.2021
Mathematics/Reading Specialist
Aldine ISD
01.2010 - 01.2014
Classroom Teacher
Aldine ISD
01.2004 - 01.2010
Master of Education - Educational Administration
Sam Houston State University
Bachelor of Science - Academic Studies, Minor Early Childhood Education
Sam Houston State University
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