Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Griffin

Johnston,RI

Summary

Accomplished team leader with consistent successful experiences in the financial services industry. Highly adept at preparing team evaluations, increasing team performance and setting realistic benchmarks. Uniquely skilled at motivating front line associates to meet daily output goals with a team oriented mindset. Strong abilities in business operations, work-force scheduling and time management. Able to enforce quick change and find opportunity to apply current relevant knowledge.

Overview

9
9
years of professional experience

Work History

Office Manager

Factor Irrigation
03.2021 - Current
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Team Lead

Citizens Bank N.A
04.2015 - Current
  • Third Shift Assistant Team Lead responsible for recruitment of new team members, hiring highest qualified to build team of top performers.
  • Developed solid professional relationships to broaden efficiency of Citizens relationship servicing department.
  • Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Supervised 20+ direct reports.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in sales/offer techniques necessary to complete job sales performance metrics.
  • Collaborated with various departments to provide optimal up to date banking practices and meet production goals.
  • Developed and implemented process improvement strategies.
  • Evaluated employee skills and knowledge regularly which allowed me to provided advanced training to representatives who showed success via performance metrics, and mentoring individuals with lagging skills/metrics.
  • Set incentives and realistic targets associates could achieve.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Held weekly team meetings to inform team members on company news and updates.
  • Promoted high standards through personal example as an agent to help each member understand expected behaviors and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Worked with customer service to handle escalated customer issues.
  • Continuously reviewed calls for quality assurance according to strict guidelines.
  • Investigated and resolved production issues.
  • Generated and maintained accurate production records.
  • Assisted manager with scheduling of employees for each shift.
  • Created staff schedules, approved requested time off and updated reports.
  • Covered shift shortages for management shifts to maintain call center adherence and site procedures.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

CCRI
Providence, RI
05.2014

Skills

  • Workforce Management
  • Project Management
  • Fraud Protection
  • Microsoft Office Suite
  • Google Drive
  • LexisNexis
  • Quality Improvement

Timeline

Office Manager

Factor Irrigation
03.2021 - Current

Assistant Team Lead

Citizens Bank N.A
04.2015 - Current

High School Diploma -

CCRI

Similar Profiles

CREATE PROFILE
Marissa Griffin