Marissa Guerrero
Phoenix,AZ
Summary
Customer-focused Client Service Representative with experience in managing client relationships, resolving complex issues, and delivering exceptional customer service. Strengths include strong communication skills, problem-solving abilities, and proficiency in CRM software. Successfully improved customer satisfaction rates and fostered long-term client loyalty in previous roles. Known for exceptional organizational skills and adept at working with diverse customer groups. Seeking a new role where hard work and dedication are highly valued.
Overview
15
15
years of professional experience
Work History
Client Service Representative
Jet Mail Services
Hudson, MA
03.2021 - Current
- Managed customer inquiries, scheduled meetings, and maintained regular communication about order status.
- Generated daily reports on job opportunities and monitored their statuses.
- Developed and monitored staff performance indicators, improving productivity.
- Collaborated with account managers on successful staff strategies.
- Ensured timely order creation and processing, addressing rush orders and pending inquiries for optimal customer satisfaction.
- Managed customer accounts, including administrative follow-ups.
- Conducted accurate data entry for sales data and other pertinent information.
- Handled administrative duties for the company and its executives.
- Assisted customers with product information and pricing.
- Maintained detailed notes in customer profiles.
- Researched solutions using internal and external resources.
- Verified the accuracy of data entered into company systems.
- Participated in training sessions on customer service best practices.
- Developed strong customer connections through friendly interactions and issue resolution.
- Identified areas for process improvement in customer service.
- Managed various administrative duties, including filing and email correspondence.
Pharmacy Technician
CVS Pharmacy
Sudbury, MA
10.2019 - 03.2021
- Assisted pharmacists in preparing and dispensing medications.
- Managed prescription orders, including receiving, verifying, and processing them accurately.
- Provided customer service by answering inquiries, offering information on medication use, and addressing concerns.
- Maintained patient records, ensuring confidentiality and accuracy.
- Conducted inventory management, including ordering, stocking, and checking for expired medications.
- Prepared and labeled medications for dispensing, ensuring correct dosages and instructions.
- Performed medication reconciliation to prevent drug interactions and errors.
- Assisted in the preparation of compounded medications under pharmacist supervision.
- Managed billing and insurance claims, resolving any discrepancies.
- Educated patients on proper medication storage, administration, and side effects.
- Assisted in maintaining a clean and organized pharmacy environment.
- Conducted quality control checks to ensure compliance with pharmacy regulations.
- Collaborated with healthcare providers to ensure optimal patient care.
- Participated in continuous education and training sessions to stay updated on pharmaceutical practices.
- Utilized pharmacy software systems for processing prescriptions and maintaining records efficiently.
Teacher's Assistant/Program Counselor
Longfellow Children's Center
Wayland, MA
10.2019 - 01.2020
- Supported classroom teachers with instructional tasks and classroom management.
- Assisted in the preparation of lesson materials and classroom activities.
- Worked one-on-one or in small groups with students to reinforce learning concepts.
- Supervised students during classroom activities, recess, and field trips.
- Helped with grading assignments and maintaining student records.
- Provided additional support to students with special needs or learning disabilities.
- Conducted administrative tasks such as copying, filing, and organizing classroom supplies.
- Facilitated communication between teachers, students, and parents.
- Assisted in planning and organizing school events, programs, and extracurricular activities.
- Led and supervised recreational activities and group sessions for students.
- Provided emotional and social support to students, fostering a positive learning environment.
- Monitored student behavior and enforced school rules and policies.
- Participated in staff meetings, training sessions, and professional development workshops.
- Helped create a safe and inclusive classroom environment.
- Collaborated with teachers and staff to develop and implement educational programs and activities.
- EEC Certified from infants to kids
- CPR Certified for infants to Adults.
Tech Specialist -(Litigation)
Exela
Boston, MA
08.2017 - 10.2019
- Provided technical support for users experiencing difficulties with software applications.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed customer needs and recommended appropriate products or services.
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
- Implemented process improvements to increase efficiency and reduce costs.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained accurate records of customer interactions and feedback.
- Created training materials for new hires on the company's procedures and policies.
- Generated reports to track performance metrics of team members.
- Participated in ongoing training and compliance activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Florist
AZ Family Florist
Phoenix, AZ
02.2017 - 04.2017
- Designed and arranged floral displays and bouquets.
- Assisted customers with selecting flowers and floral arrangements for various occasions.
- Managed inventory, including ordering and receiving flowers and supplies.
- Maintained freshness of flowers through proper care and storage.
- Created custom floral arrangements based on customer specifications.
- Provided excellent customer service and handled transactions.
- Decorated venues for events such as weddings, funerals, and corporate functions.
- Kept the shop clean and organized.
- Collaborated with event planners and clients to meet specific floral needs.
- Managed online and phone orders efficiently.
- Stayed updated on floral design trends and techniques.
- Priced and labeled floral arrangements and products accurately.
Cashier/Customer Service/Florist
Safeway
Phoenix, AZ
12.2013 - 01.2017
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and debit card payments.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints and issues promptly.
- Maintained a clean and organized checkout area.
- Scanned and bagged purchased items.
- Balanced cash register at the end of each shift.
- Promoted store promotions and loyalty programs.
- Ensured compliance with company policies and procedures.
- Assisted in stocking shelves and maintaining inventory levels.
- Provided exceptional customer service to enhance the shopping experience.
Program Specialist
Central AZ Special Services
Phoenix, AZ
08.2009 - 02.2012
- Developed and implemented programs and services for individuals with disabilities.
- Conducted assessments to determine the needs and abilities of program participants.
- Created personalized plans to support the development and independence of individuals with disabilities.
- Coordinated with healthcare providers, educators, and social workers to deliver comprehensive support.
- Provided guidance and resources to individuals and their families.
- Monitored and evaluated the effectiveness of programs and made necessary adjustments.
- Organized workshops, training sessions, and support groups for participants and their families.
- Ensured compliance with federal, state, and local regulations and guidelines.
- Advocated for the rights and inclusion of individuals with disabilities.
- Managed program budgets and resources efficiently.
- Maintained detailed records and documentation of participant progress and program activities.
- Facilitated communication between participants, families, and service providers.
- Developed outreach strategies to raise awareness about available programs and services.
- Assisted in grant writing and fundraising efforts to support program initiatives.
- Provided crisis intervention and conflict resolution as needed.
Education
Certificate - Cloud Computing
University of Phoenix
Tempe, AZ11-2034
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ11-2024
Associate of Arts - Accounting And Business Management
University of Phoenix
Tempe, AZ03-2023
Some College (No Degree) -
GateWay Community College
Phoenix, AZ01-2014
High School Diploma -
Camelback High School
Phoenix, AZ07-2013
Skills
- Critical thinker
- Energetic and organized
- Excellent communication skills
- Extremely organized
- Leadership abilities
- Attention to detail
- Microsoft Office
- Excel
- PowerPoint proficiency
- Planning/coordinating
- Client Relations
- Database Management
- System Documentation
- Account Management
- File Management
References
References available upon request.
Timeline
Client Service Representative
Jet Mail Services
03.2021 - Current
Pharmacy Technician
CVS Pharmacy
10.2019 - 03.2021
Teacher's Assistant/Program Counselor
Longfellow Children's Center
10.2019 - 01.2020
Tech Specialist -(Litigation)
Exela
08.2017 - 10.2019
Florist
AZ Family Florist
02.2017 - 04.2017
Cashier/Customer Service/Florist
Safeway
12.2013 - 01.2017
Program Specialist
Central AZ Special Services
08.2009 - 02.2012
Certificate - Cloud Computing
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts - Accounting And Business Management
University of Phoenix
Some College (No Degree) -
GateWay Community College
High School Diploma -
Camelback High School