Marissa Gutierrez
San Elizario,TX
Summary
Head Cake Decorator at Greggersons Cake Cottage, skilled in expert piping techniques and customer service. Enhanced product quality through innovative designs and effective teamwork, leading to increased customer satisfaction. Proven adaptability and problem-solving abilities, consistently meeting diverse client requests while maintaining high standards of kitchen sanitization. Following this passion of being in the cake business I will have my own storefront one day.
Professional cake decorator with deep expertise in creating visually stunning and innovative designs. Known for strong team collaboration, adaptability, and delivering high-quality results. Skilled in various decorating techniques, including fondant work, sugar art, and intricate piping. Reliable, creative, and consistently meets client expectations.
Overview
6
6
years of professional experience
Work History
Head Cake Decorator
Greggersons Cake Cottage
05.2023 - Current
- Assisted in preparing and decorating cakes according to customer specifications.
- Learned and applied various cake decorating techniques, enhancing visual appeal of products.
- Collaborated with team members to ensure timely completion of orders during peak hours.
- Maintained cleanliness and organization of decorating workspace, adhering to food safety standards.
- Adapted quickly to changing customer requests and preferences for custom designs.
- Supported inventory management by tracking supplies needed for cake decoration tasks.
- Participated in training sessions to refine skills in advanced decorating methods and tools.
- Provided feedback on product presentation, contributing to overall quality improvement initiatives.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Assistant Manager
AutoZone
08.2019 - 02.2023
- Managed daily store operations, ensuring efficient workflow and high standards of customer service.
- Trained and developed team members on product knowledge and customer engagement strategies.
- Analyzed sales data to identify trends and implement strategies for inventory management.
- Assisted in achieving store goals through effective merchandising and promotional displays.
- Collaborated with management to streamline processes, enhancing overall operational efficiency.
- Supported recruitment efforts by participating in interviews and onboarding new employees.
- Conducted regular audits to maintain compliance with company policies and safety standards.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School -
San Elizario High School
San Elizario, TX06.2015
Skills
- Icing techniques
- Expert piping techniques
- Kitchen sanitization
- Training and mentoring
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Management
Accomplishments
- Collaborated with team of 10 in the development of cake decorating.
Timeline
Head Cake Decorator
Greggersons Cake Cottage
05.2023 - Current
Assistant Manager
AutoZone
08.2019 - 02.2023
High School -
San Elizario High School
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