Marissa Hammer
Moyock,NC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Housekeeping Manager
Hilton Garden Inn Hotel
10.2018 - Current
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Reviewed and oversaw construction and renovation projects.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ordered, maintained and distributed supplies and inventory.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
High School Diploma -
Wallenpaupack Area High School
Hawley, PA06.2011
Skills
- Union Negotiations
- Stocking Bathrooms
- Staff Maintenance
- Rooms Division
- Department Coordination
- Inventory Restocking
- Guest Satisfaction
- Stock Control
- Employee Performance Reviews
- Customer Relationship Management
- Hospitality Management
- Employee Evaluation
- Brand Loyalty
- Staff Training
- Laundry Services
- Deep Conditioning
- Maintenance Needs
- Customer Service
Timeline
Assistant Housekeeping Manager
Hilton Garden Inn Hotel
10.2018 - Current
High School Diploma -
Wallenpaupack Area High School
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