Marissa Hanson
Woodstock,GA
Summary
Professional administrative worker with strong typing and clerical skills, ready to contribute effectively to any team. Adept at managing multiple tasks, ensuring accuracy in documentation, and adapting to changing demands. Known for clear communication, reliability, and results-driven approach. Proficient in office software, data entry, and maintaining organized records. Looking for part-time opportunity.
Overview
33
33
years of professional experience
Work History
Sr. Quality Assurance Analyst
The Craneware Group (Sentry Data Systems)
02.2016 - 11.2023
- Responsible for the overall quality of products and services by reviewing the client’s data, installation process, and acceptance criteria. Worked with project managers to assure quality processes were being followed. Recommended improvements or corrections to business practices and processes. Regularly met with other QA analysts, as well as the Manager, to share knowledge and identify or correct processes or procedures in need of improvement. Reviewed and wrote test suites in a timely manner.
Manager, Clinical Information Services
MEDNAX Services, Inc.
02.2013 - 07.2016
- Managed a team of analysts in supporting issues and concerns for 60 office-based practices throughout the country. Assisted with the implementations of new acquisitions, upgrades to EHR and ICS applications, setup tasks, and follow-up. Plan, coordinate, and assist with the testing of all NextGen system upgrades with multiple departments. Awarded Employee of the Year.
Sr. Business Analyst
MEDNAX Services, Inc.
12.2009 - 02.2013
- Patient Accounts Liaison to all departments involved in the NextGen EPM Migration Team. Was an integral part of the migration team, diligently working with all departments involved with the conversions and/or acquisition of practices. Designed and maintained the current practice conversion and acquisition task lists currently being used for implementation calls.
Information Specialist II
MEDNAX Services, Inc.
11.2008 - 12.2009
- Responsible for testing, documenting, and ensuring the development and implementation of changes and updates to the Nextgen MFM/EMR Application for the Clinical Services Department. Created and tracked projects for enhancements, modifications, and bug fixes.
Systems Analyst I
North Broward Hospital District
12.2006 - 04.2007
- Responsible for all aspects of the development and implementation of assigned projects. Assisted with the integration of vendor tasks, tracked, and reviewed vendor deliverables. Provided technical and analytical guidance to project team. Recommended and took action to direct the analysis and solution of problems. Provided product support for third-party applications, training and testing of admission interface with users and developers.
Sr. Quality Assurance/Product Support Specialist
Pediatrix Medical Group
01.2000 - 09.2006
- Responsible for testing, documenting, and ensuring the quality of applications designed, developed, and implemented by the Information Services department. Provided product support for internally developed and vendor-supplied software products for the Database Team. Implemented and assisted the Accounting Department with software program. Created and tracked projects for enhancements, modifications, and bug fixes. Customer support for reports, Brio cubes, Crystal Reports, statements, and end-of-month processing.
Senior Quality Assurance Engineer
IDX Systems Corporation
03.1995 - 12.2000
- Tested all applications of a web-based medical practice management system in a rapid application development environment. Evaluated product and integration specifications and participated in software design. Analyzed and tested documentation. Tracked software issues for scheduled software releases, patches, and hot fixes. Designed, wrote, reviewed, and implemented software test plans. Provided technical expertise to other departments as needed.
Account Manager/Lead Support Representative
IDX Systems Corporation
03.1995 - 12.2000
- Handled all phases of customer support, and participated in system installation. Directly managed medium-to-large-sized clients. Trained team members and end users on software applications.
Provider Relations Representative
Southeast Medical Alliance
01.1994 - 01.1995
- Supported physician, hospital staff, network members, and payors in a tri-state area. Dealt directly with providers to relay information, and resolved provider inquiries. Provided benefit training sessions with the physician and hospital staff. Maintained and distributed weekly and monthly provider updates.
Referral Services Representative
Tulane University Medical Center
01.1991 - 01.1994
- Provided administrative support to the Director of the Clinical Associates and Outreach Program, as well as the Director of International Medical Affairs, and Marketing representatives. Developed and produced monthly, quarterly, and annual reports for referral revenue and expenses. Coordinated and scheduled management seminars, and physician lectures.
Education
Associate of Arts - Administration of Criminal Justice
Miami-Dade Community College
Miami, FLSkills
- Microsoft Word, Excel, Outlook
- Crystal Enterprise Reports
- Manual software testing
- Documentation standards
Languages
Bilingual: English and Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sr. Quality Assurance Analyst
The Craneware Group (Sentry Data Systems)
02.2016 - 11.2023
Manager, Clinical Information Services
MEDNAX Services, Inc.
02.2013 - 07.2016
Sr. Business Analyst
MEDNAX Services, Inc.
12.2009 - 02.2013
Information Specialist II
MEDNAX Services, Inc.
11.2008 - 12.2009
Systems Analyst I
North Broward Hospital District
12.2006 - 04.2007
Sr. Quality Assurance/Product Support Specialist
Pediatrix Medical Group
01.2000 - 09.2006
Senior Quality Assurance Engineer
IDX Systems Corporation
03.1995 - 12.2000
Account Manager/Lead Support Representative
IDX Systems Corporation
03.1995 - 12.2000
Provider Relations Representative
Southeast Medical Alliance
01.1994 - 01.1995
Referral Services Representative
Tulane University Medical Center
01.1991 - 01.1994
Associate of Arts - Administration of Criminal Justice
Miami-Dade Community College