Marissa Harral
Dallas
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sheraton Stonebriar
Frisco
11.2024 - Current
- Ensured a warm welcome for guests during check-in and check-out.
- Provided assistance with luggage to improve guest service quality.
- Coordinated room assignments based on preferences and Elite membership statuses.
- Handled phone inquiries and addressed cases via GXP chat support.
- Crafted special occasion amenities to enhance guest recognition upon arrival.
- Regularly updated whiteboard with group schedules for staff reference.
- Maintained the Resume and Daily Events binder to support operational needs.
Sales Administrator Assistant
Westin Irving
Irving
04.2024 - 09.2024
- Conducted showroom inspections and organized site folders for streamlined operations.
Facilitated assignment of CI opportunities to relevant Sales teams for effective management.
Developed leads from Wedding Pro and new inquiries in CI, contributing to business growth.
Finalized pickup and definite confirmation reports from IC, maintaining comprehensive records.
Prepared Contracts and LOIs for Sales/Catering manager, supporting contractual processes.
Managed reservations for corporate travelers and complimentary stays to optimize guest experience.
Issued certificates for fundraisers and non-profit events to acknowledge contributions.
Generated monthly PinPoint reports, providing insights into operational performance.
Rooms Controller
Sheraton Dallas
Dallas
06.2023 - 03.2024
- Allocated rooms based on airline needs and operational demands to optimize guest satisfaction.
Balanced room inventory to mitigate shortages or overcommitted situations effectively.
Assessed GXP data for Accessible, Suite Night Awards, and Feather Free cases for proper room assignments.
Implemented pre-arrival amenities for GSP cases to enhance guest engagement.
Maintained open communication with Events, Sales, and Group Housing regarding client requests.
Participated in weekly group housing meetings to discuss upcoming events and necessary preparations.
Updated front desk agents during stand-ups about group needs for seamless service delivery.
PBX Operator & Guest Experience Expert
Sheraton Dallas
Dallas
11.2022 - 06.2023
- Answered phone calls and processed room dining orders efficiently.
Responded to cases and chats on GXP to resolve inquiries promptly.
Greeted guests warmly, assisting with check-ins and departures.
Restocked supplies regularly to maintain operational readiness.
Guest Service Expert
Marriott Dallas Uptown
Dallas
06.2021 - 11.2022
- Welcomed guests and facilitated check-ins and departures promptly.
Assisted guests with luggage and delivered requested items efficiently.
Assigned rooms based on guest preferences and Elite status.
Conducted room inspections in collaboration with management when required.
Handled phone inquiries and resolved cases via GXP chat support.
Prepared special occasion amenities to enhance guest experience.
Coordinated with team to ensure smooth operational flow during peak times.
Assistant Manager
Tom Thumb-Starbucks
Dallas
03.2020 - 06.2021
- Executed opening and closing duties in compliance with company guidelines.
Maintained cleanliness and sanitation standards in work areas.
Assisted staff in effectively addressing customer inquiries.
Ordered food and supplies to meet operational needs.
Unloaded deliveries, stocked inventory, and organized storage areas.
Provided ongoing coaching and performance feedback to develop staff skills.
Restaurant Hostess
Westin Dallas Downtown
Dallas
10.2019 - 03.2020
- Managed seating chart and restaurant flow to optimize guest experience.
Greeted guests warmly and escorted them to assigned seats.
Monitored restaurant activity to ensure efficient operations.
Responded to guest requests promptly to accommodate changes.
Assisted servers with table clearing, sweeping, and food delivery as needed.
In Room Dining Server
JW Marriott Hill Country Resort and Sp9
San Antonio
07.2019 - 10.2019
- Entered orders into micros system for 1,002-room hotel efficiently.
Ensured meals were prepared accurately and delivered promptly to guests.
Presented checks and processed payments in a timely manner.
Executed closing duties by maintaining cleanliness in hotel hallways, removing tables, trays, and dishes.
Lobby Houseping Attendant
JW Marriott San Antonio Hill Country Resort & Spa
San Angelo
07.2017 - 07.2019
- Maintained cleanliness of designated areas by taking out trash and vacuuming.
Cleaned restrooms and windows to uphold high hygiene standards.
Restocked closets with necessary supplies to ensure availability.
Education
High School -
Douglas MacArthur High School
San Antonio, TX01.2010
Skills
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Telephone etiquette
- Organizational skills
- Multitasking
- Customer service
- Conflict resolution
Certification
- TABC 2025
Timeline
Front Desk Agent
Sheraton Stonebriar
11.2024 - Current
Sales Administrator Assistant
Westin Irving
04.2024 - 09.2024
Rooms Controller
Sheraton Dallas
06.2023 - 03.2024
PBX Operator & Guest Experience Expert
Sheraton Dallas
11.2022 - 06.2023
Guest Service Expert
Marriott Dallas Uptown
06.2021 - 11.2022
Assistant Manager
Tom Thumb-Starbucks
03.2020 - 06.2021
Restaurant Hostess
Westin Dallas Downtown
10.2019 - 03.2020
In Room Dining Server
JW Marriott Hill Country Resort and Sp9
07.2019 - 10.2019
Lobby Houseping Attendant
JW Marriott San Antonio Hill Country Resort & Spa
07.2017 - 07.2019
High School -
Douglas MacArthur High School
Similar Profiles
Cole ClarkCole Clark
Complex Human Resources Coordinator at Westin Stonebriar and Sheraton StonebriarComplex Human Resources Coordinator at Westin Stonebriar and Sheraton Stonebriar
ESTEBAN LOYAESTEBAN LOYA
Finance Manager at Stonebriar ChevroletFinance Manager at Stonebriar Chevrolet
Isaiah LeonIsaiah Leon
Volunteer at Stonebriar Community ChurchVolunteer at Stonebriar Community Church
Casey AdesuluCasey Adesulu
Medical Assistant at OUI MEDICAL INCMedical Assistant at OUI MEDICAL INC
EVAN GEORGEEVAN GEORGE
91B Wheeled Vehicle Mechanic / 68J Medical Logistics at U.S. Army91B Wheeled Vehicle Mechanic / 68J Medical Logistics at U.S. Army