Marissa Harriott
Tulare ,Ca
Summary
Dynamic Banking Customer Service Representative with a proven track record at West America, excelling in fraud prevention and enhancing digital banking experiences. Skilled in compliance awareness and customer service, I effectively resolved complex issues, contributing to increased customer loyalty and satisfaction. Strong numeracy skills complemented my ability to handle high volumes of transactions accurately.
Overview
2022
2022
years of professional experience
Work History
Banking Customer Service Representative
West America
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Utilized problem-solving skills to resolve complex customer situations.
Cashier
JCPenney
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Grocery Outlet Bargain Market
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Representative
Charles M. Schulz Museum and Research Center
04.2016 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Contributed to team sales goals by upselling products and services to customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
Education
Associate Of Business Administration - Business Administration And Management
Santa Rosa Junior College
Santa Rosa, CA08.2017
Diploma - Business Education
Casa Grande High
Petaluma, CA06.1984
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Financial product sales
- Computer skills
- Customer service
- Data entry
Timeline
Representative
Charles M. Schulz Museum and Research Center
04.2016 - 03.2021
Banking Customer Service Representative
West America
Cashier
JCPenney
Cashier
Grocery Outlet Bargain Market
Associate Of Business Administration - Business Administration And Management
Santa Rosa Junior College
Diploma - Business Education
Casa Grande High
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