MaRyah Harris
Los Angeles,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, relationship building, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Retail Associate
Marshalls
Los Angeles, CA
09.2023 - 04.2024
- Calculate pricing, applies discounts and collects payments process transactions
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Organize entire store by returning merchandise to proper areas and restocked displays
- Identified the needs of customers promptly and efficiently
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remote VOE Specialist
New American Funding
Tustin, CA
05.2020 - 08.2022
- Conducted written and verbal Verification of Employment (VOE) processes
- Handled a high volume of inbound and outbound calls, completing 50 Verification of Employment's daily
- Collaborated as a Junior Processor in loan setup and mortgage operations
- Prioritized and organized tasks to efficiently accomplish the company's timeline expectations
Retail Store Associate/Pharmacy Technician
CVS Pharmacy
Los Angeles, CA
02.2018 - 03.2020
- Handled cash, check and credit card transactions with precision
- Maintained the sales floor by restocking shelves, updating pricing, and completing inventory management
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions
- Prepared labels, calculated quantities, and assembled intravenous solutions and other pharmaceutical therapies
- Maintained records by recording and filing physicians orders and prescriptions
Education
High School Diploma -
St. Mary's Academy
Inglewood, CA06-2005
Vocational Nursing
Smith Chason School of Nursing
Ontario, CA09-2017
Skills
- Customer service
- Collaborative communicator
- Professional telephone demeanor
- Call management
- Complaint resolution
- Customer education
- Relationship building
- Brand representation
- Coordination
- Time management
- Medical terminology
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
References
References available upon request.
Timeline
Retail Associate
Marshalls
09.2023 - 04.2024
Remote VOE Specialist
New American Funding
05.2020 - 08.2022
Retail Store Associate/Pharmacy Technician
CVS Pharmacy
02.2018 - 03.2020
Vocational Nursing
Smith Chason School of Nursing
High School Diploma -
St. Mary's Academy
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