Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Harros

Austin

Summary

Dynamic professional with a proven track record at Austin Regional Clinic, excelling in customer communications and problem-solving. Adept at scheduling appointments and streamlining processes, I enhance service quality and foster team collaboration. Committed to continuous improvement, I leverage CRM software to deliver exceptional results and build strong client relationships.

Overview

8
8
years of professional experience

Work History

Patient Call Coordinator

Austin Regional Clinic
03.2025 - Current
  • Delivered consistent results by adhering to established company policies and procedures during all customer interactions.
  • Continuously pursued professional development opportunities, leading to increased knowledge and skillset within the role of Call Coordinator.
  • Offered outstanding service quality by actively listening to callers'' concerns or questions before providing appropriate solutions.
  • Streamlined call coordination processes for improved productivity and reduced wait times.

Ramp Agent

Southwest Airlines
06.2023 - 03.2025
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.

Bank Teller

University Federal Credit Union
01.2020 - 06.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Server

Third Base Sports Bar
05.2017 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Akins High School
Austin

Skills

  • Scheduling appointments
  • Call routing
  • CRM software
  • Script adherence
  • Problem-solving skills
  • Customer communications
  • Data gathering
  • Team collaboration
  • Resolving issues

Timeline

Patient Call Coordinator

Austin Regional Clinic
03.2025 - Current

Ramp Agent

Southwest Airlines
06.2023 - 03.2025

Bank Teller

University Federal Credit Union
01.2020 - 06.2023

Server

Third Base Sports Bar
05.2017 - 12.2019

Akins High School

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