Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Haskett

Elwood,IN

Summary

Dynamic Shift Team Leader with a proven track record at Subway Estep and Co, adept at enhancing customer satisfaction and streamlining operations. Skilled in cash handling and employee development, I foster teamwork and drive continuous improvement, resulting in reduced turnover and increased efficiency in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Jr. Sandwich Artist

Subway Estep and Co
07.2023 - 02.2024
  • Maintained consistency in ingredient portioning per company guidelines, reducing waste without compromising product quality.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Prepared various ingredients, such as meats, vegetables, and sauces, to maintain freshness and quality.
  • Demonstrated adaptability by quickly learning new processes or procedures when company initiatives were introduced or updated.
  • Managed cash transactions accurately, ensuring proper handling of money and maintaining a balanced register.
  • Maintained a clean and organized workspace for improved productivity and food safety.
  • Collaborated with team members to consistently meet and exceed store sales goals.
  • Resolved customer complaints promptly and professionally, turning negative experiences into positive ones whenever possible.
  • Adhered to food safety guidelines during food preparation, minimizing risk of contamination or illness.
  • Participated in regular staff meetings to improve teamwork and address any operational issues within the store promptly.
  • Utilized knowledge of menu items to make recommendations based on customer preferences or dietary restrictions.
  • Provided exceptional customer service, resulting in repeat business and positive feedback.
  • Completed thorough cleaning tasks throughout the day to maintain a sanitary work environment.
  • Contributed to a welcoming atmosphere by greeting customers upon entry and engaging in friendly conversation while preparing their order.
  • Trained new employees on sandwich assembly techniques and company policies for consistent performance standards.
  • Enhanced customer satisfaction by efficiently assembling sandwiches according to their preferences.
  • Promoted upsell opportunities with customers, contributing to increased revenue generation for the store.
  • Displayed strong multitasking skills by managing multiple orders simultaneously without sacrificing quality or efficiency.
  • Supported overall store operations through effective communication with management and coworkers alike.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Shift Team Leader

Subway Estep and Co
02.2023 - Current
  • Led a team of employees to ensure smooth operations during assigned shifts.
  • Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
  • Mentored team members, fostering growth and development within the workplace.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Collaborated with management to establish goals and objectives for the shift team.
  • Managed inventory levels to minimize waste and optimize resources during each shift.
  • Balanced multiple priorities simultaneously under tight deadlines without compromising quality or accuracy of results.
  • Facilitated open communication among team members, promoting a cohesive working environment.
  • Maintained high standards of cleanliness throughout the facilities, ensuring adherence to health regulations at all times.
  • Streamlined work processes for increased productivity, utilizing time-saving techniques and tools.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Championed process improvements that led to increased operational efficiency within the team''s tasks.
  • Reduced employee turnover by creating a supportive and positive work atmosphere.
  • Delivered consistent results by regularly evaluating team performance and providing constructive feedback.
  • Served as liaison between staff and upper management to address concerns effectively while maintaining confidentiality.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.

Education

Excel Center
Anderson, IN
12.2021

Skills

  • Employee development
  • Positive attitude
  • Team leadership
  • Cash handling
  • Team collaboration and leadership
  • Customer service management
  • Staff supervision, training, and development
  • Conflict and complaint resolution
  • Safety processes and procedures
  • Policy and procedure enforcement
  • POS system operation
  • Sales and upselling
  • Quality inspections
  • Sales expertise
  • Staff education and training
  • Shift leadership
  • Shift checklists
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication and organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Time management abilities
  • Continuous improvement

Timeline

Jr. Sandwich Artist

Subway Estep and Co
07.2023 - 02.2024

Shift Team Leader

Subway Estep and Co
02.2023 - Current

Excel Center

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Marissa Haskett