Marissa Hatcher
Dallas,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Dispatcher/Administration Assistant
Evex Logistics LLC
07.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Lead Cashier
North Dallas Petroleum
06.2018 - 07.2020
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Shift Manager
Golden Chick
01.2018 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Warehouse Clerk
Capstone Logistics
05.2016 - 02.2018
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved efficiency with quick and accurate loading of boxes.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
- Completed invoices and accepted payment for unloading of customers.
- Organized all paperwork through a shift and completed data entry at the end of each day.
Security Guard
Securitas Security Services USA
08.2014 - 05.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Concession Stand Worker
EMS Vending
03.2012 - 09.2014
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
Education
High School Diploma -
Valley View High School
Valley View, TX05.2013
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Critical Thinking
- Effective Communications
- Paperwork Processing
- Delegating Work
- Speech Clarity
- Work Ethic and Integrity
- Customer Assistance
- Time management skills
- Money Handling
- Cleaning and sanitizing
- Cash Register Operation
- Written and verbal communication
- Basic Math Competence
- Complex Problem-Solving
- Merchandise Restocking
- ID Verification
- Shipping and receiving procedures
- Efficient Work Pace
- Continuous Improvement Focus
- Deadline Oriented Mindset
Timeline
Dispatcher/Administration Assistant
Evex Logistics LLC
07.2020 - Current
Lead Cashier
North Dallas Petroleum
06.2018 - 07.2020
Shift Manager
Golden Chick
01.2018 - 09.2018
Warehouse Clerk
Capstone Logistics
05.2016 - 02.2018
Security Guard
Securitas Security Services USA
08.2014 - 05.2016
Concession Stand Worker
EMS Vending
03.2012 - 09.2014
High School Diploma -
Valley View High School
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