Marissa Heath

Is responsible for managing the admissions flow process for all assigned/incoming referrals, including calls, verification of benefits, client documentation, payer considerations, coordination with clinical and scheduling teams, and intake meetings. Maintains proper communication with necessary parties to orchestrate transportation arrangements and all pre-intake needs.

• Demonstrates strong interviewing skills, clinical knowledge of psychiatric diagnoses and treatment, data entry, excellent interpersonal communication via telephone and in person with a high degree of comfort working with a psychiatric population. I am able to handle sensitive information with discretion and good judgment, knowledge of computer terminal, EPIC and Microsoft Teams.
• Currently piloting MBH OneCall.
• Facilitates inpatient admission for psychiatric and substance abuse referrals across MBH 24/7/365.
• Interviews the patient, family member or referring professional to obtain clinical and demographic data; following established admission procedure.
• Gathers comprehensive and accurate information relevant to the need for inpatient admission according to established procedure, as demonstrated by minimal need of clinicians to recollect same data.
• Review EPIC records for patients being referred within MBH reviewing clinical, medical and ED timelines to review patients' full clinical presentation
• Triages urgent and emergent calls to appropriate level of care including referral of patients in crisis to emergency rooms when indicated and/or contacting 911 regarding patients at immediate risk.
• Interacts with patients, family member or referring professional in a courteous and professional manner as indicted by lack of complaint.
• Assigns patient to appropriate unit based on census, clinical presentation at preadmission, and contract requirements across MBH.
• Obtains census (admissions, anticipated discharges on each inpatient unit at least three times during each twenty-four-hour period and as indicated.
• Maintains electronic bed board in Teams to accurately reflect real time census, expected admissions and anticipated discharges

• Working with other camp staff members to plan and coordinate camp events
• Leading and supporting campers as they participate in age-appropriate activities
• Monitoring campers to ensure compliance with camp rules and prevent accidents
• Cleaning, maintaining and ensuring proper use of camp facilities and equipment
• Reporting and recording details of incidents, such as accidents or rule violations, to parents and camp staff
• Memorizing all emergency procedures and enforcing camp rules
• Participating in staff meetings
• Assessed children’s behavioral and/or mental health disorders and level of functioning
• Documented individual progress
• Provided mental health services to promote the social, emotional and academic development of each camper within my small group

• Assisted Professors and office aids with creating two new courses for the Social Work Major and Minor
• Created a several page abstract on multiple books of Mindfulness in Social Work
• Provide friendly and knowledgeable customer service to peers, staff, faculty, visitors and guests in person and on the telephone
• Assist the department in general office duties such as filing, making copies, special projects, etc., as directed by staff
• Flexible hours
• Lifting small boxes and moving tables and chairs around as needed