Marissa Heinrich
Summary
Ambitious professional with an exceptional customer service background in the real estate industry, construction trade and secretarial work. Excellent, effective communication skills is key! Along with organization and time management skills to maintain a successful, positive workplace. Friendly and reliable, while able to stay calm during stressful, fast paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Transaction Coordinator
The Horizon Group Of CENTURY 21 New Millennium
07.2023 - Current
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
REALTOR®
CENTURY 21 New Millennium
08.2018 - Current
- A member of Southern Maryland Association of REALTORS® (SMAR) and the National Association of REALTORS® (NAR)
- Marketing with the use of social media, websites, flyers, mail-outs, paid ads, free advertisement, etc...
- Negotiate, facilitate and manage real estate transactions
- Ensure all Clients looking to sell and/or buy are aware of current market conditions, legal requirements, pricing strategies and mortgages, while educating on the selling and buying process
- Facilitate closing processes between lender, mortgage companies, buyers and sellers - Verify documentation accuracy and fund disbursement of sales
- Coordinate open house events and showings - Effectively communicate condition of sales
- Continue to establish key business relationships by using responsiveness, efficiency, knowledge of real estate industry and experience
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Secretary
J&J Electric
10.2017 - 01.2020
- Quickbooks Online & ADP experience
- Managed accounts receivable and payable operations
- Completed weekly payroll for employees
- Corresponded with Clients through email, telephone, and mail
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- Prepared vendor invoices and processed incoming payments
- Completed all estimated and invoicing for electrical projects
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Office Manager
Turnkey Enterprises, Inc.
01.2016 - 10.2017
- Quickbooks Desktop & ADP and Paychex experience
- Oversaw employee attendance record, schedules and handled payroll
- Put together estimates, specifications and other project documents - Entered accounts payable, accounts receivable, invoices and expense reimbursements
- Managed office supplies, vendors, organization and upkeep
- Performed general office duties, including answering phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail, and order office supplies as needed
- Handled all incoming business and Client requests for information & consulted with Clients to define objectives and develop scopes
- Loaded and unloaded building materials used for construction
- Assured that sites were compliant with OSHA, federal, state and local regulations (Communication with the Project Management)
General Manager
StorageMart
01.2013 - 01.2016
- Maintained day to day operations for the Waldorf location of 65,311 square feet
- Established efficient workflow process, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Met challenging quotas or productivity and accuracy of work
- Trained and coached of all new hires in the region; Continued mentoring and providing supervision of all current staff to make sure policy and procedures were being followed
- Overseen auction/legal paperwork and process for 7 locations
- Ensured monthly schedules were submitted to the Regional Manager for approval, for 7 locations
- Addressed and resolved customer complained in a timely manner
- Educate potential and current customers on products and services offered
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public
- Maintained project quality with a hands-on management style
- Maintained comprehensive knowledge of the storage industry to better serve customers and meet demanding sales objectives
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Assistant Manager
StorageMart
12.2011 - 01.2013
- Performed the signing of rental agreements, sold merchandise, inventory counts, opened and closed the store, which included counting petty cash, making bank deposits, and taking payments on a daily basis
- Answered customer telephone calls promptly and in an appropriate manner, following up with leads and collections
- Completed all daily tasks and special assignments from upper management
- Recommended merchandise to customers based on their needs and preferences, while "upselling" other options offered
- Cultivated a customer-focused environment by greeting and responding to all customers in a friendly manner & built relationships with customers to increase likelihood of repeat business
- Used time efficiently when not serving customers, included cleaning the property and watching training seminars the company provided
Maintenance
StorageMart
04.2010 - 04.2011
- Communicated operational issues and changes to supervisor on regular basis
- Maintained visual appealing curb appearance for the entire property that included cleaning and maintained all storage units, changing all interior and exterior lighting on site, sweep, mop, vacuum, and repaired or changed out damaged unit latches. Cleaned exterior of property which included picked up trash and debris, maintained the lawn and flower beds to have a nice presentation, and painted and touched up spots as needed
- Maintained the cleanliness of the front office and mechanical rooms
- Cleaned out gutters & adjusted security cameras for both buildings as needed
- Performing lock cuts for delinquent customers, following the Maryland Law and guidelines per upper management
- Occasionally assisted customers with moving items in or out of their units
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06.2011
Skills
- Real estate law understanding
- Networking and business development
- Client relationship & database management
- Deadline Management
- Sales and marketing expertise
- Team Collaboration
- Effective problem solver
- Detail-oriented
- Decision-Making
- Data entry proficiency
Certification
- Real Estate License #675390 - Expires 09-02-2024
- Notary Public - Expires 12-22-2026
Timeline
Transaction Coordinator
The Horizon Group Of CENTURY 21 New Millennium
07.2023 - Current
REALTOR®
CENTURY 21 New Millennium
08.2018 - Current
Secretary
J&J Electric
10.2017 - 01.2020
Office Manager
Turnkey Enterprises, Inc.
01.2016 - 10.2017
General Manager
StorageMart
01.2013 - 01.2016
Assistant Manager
StorageMart
12.2011 - 01.2013
Maintenance
StorageMart
04.2010 - 04.2011
High School Diploma -
Calvert High School
- Real Estate License #675390 - Expires 09-02-2024
- Notary Public - Expires 12-22-2026
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