Summary
Overview
Work History
Education
Skills
References
Timeline
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Marissa Helton

Marissa Helton

Sales / Marketing
Sayre,OK

Summary

Dynamic professional with a proven track record, excelling in customer service and document preparation. Adept at managing filing systems and prioritizing tasks, I consistently enhance operational efficiency while fostering strong client relationships. My ability to communicate effectively and maintain confidentiality drives successful outcomes in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Sales/ Marketing

RexAir / Pelican Air Solutions
Sayre, Oklahoma
06.2025 - Current
  • Organized promotional events such as trade shows, conferences, and sales meetings.
  • Participated in team meetings to discuss progress towards goals.
  • Developed and implemented marketing plans for successful product launches.
  • Generated leads through targeted email campaigns, webinars, and other digital marketing tactics.
  • Negotiated contracts with potential customers while maintaining favorable terms for the organization.
  • Developed sales presentations that highlighted key features of products or services being sold.
  • Created compelling content including press releases, website copy, blog posts, and social media posts.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.

Secretary /Office Assistant

Alberta Helton Ministries
McLean, Texas
05.2022 - Current
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

ASR/New Accounts Representative

Great Plains Bank
Elk City, Oklahoma
01.2024 - 06.2025
  • Verified customer identification documents for compliance with Bank Secrecy Act regulations.
  • Reconciled daily transaction batches ensuring all entries are accurate.
  • Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.
  • Provided customers with information on financial products and services offered by the bank.
  • Assisted customers in completing new account paperwork accurately.
  • Performed data entry of new accounts into banking system database.
  • Provided excellent customer service at all times while interacting with clients.
  • Greeted and welcomed customers to the bank.
  • Advised customers on appropriate banking products to meet their needs.
  • Delivered exemplary service to customers to drive strong account growth from day one.
  • Entered new account information into computers and filed related forms and other documents.

Secretary / Assistant

Albracht Chiropractic
Pampa, Texas
05.2022 - 08.2023
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Managed multiple calendars and contacts using computer software.

Waitress Trainer

Teddy Jack's
Amarillo, Texas
06.2016 - 05.2018
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.

CSR Manager

Ashley Furniture Store
Amarillo , Texas
06.2014 - 05.2016
  • Provided guidance on responding to customer inquiries in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Followed up with customers to ensure their satisfaction.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Worked closely with other departments such as sales, marketing and IT teams for better coordination and improved services for customers.
  • Answered phone calls and responded to questions and concerns.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Evaluated and authenticated returns, exchanges and voids.
  • Computed balances, totals or commissions to support accounting team.

Education

Bachelor - Theological Studies

North Carolina Bible Institute
Wilmington, NC
07-2025

Associates - Theological Studies

North Carolina Bible Institute
Wilmington, NC
07-2024

Skills

  • Customer Service
  • Filing experience
  • Verbal and written communication
  • Confidentiality understanding
  • File systems management
  • Prioritization and time management
  • Document Preparation
  • Multi-Line Phone Systems
  • Supply Ordering
  • Marketing strategy
  • Sales negotiation
  • Team collaboration
  • Social media marketing
  • Brand promotion
  • Customer targeting
  • Sales presentations

References

References available upon request.

Timeline

Sales/ Marketing

RexAir / Pelican Air Solutions
06.2025 - Current

ASR/New Accounts Representative

Great Plains Bank
01.2024 - 06.2025

Secretary /Office Assistant

Alberta Helton Ministries
05.2022 - Current

Secretary / Assistant

Albracht Chiropractic
05.2022 - 08.2023

Waitress Trainer

Teddy Jack's
06.2016 - 05.2018

CSR Manager

Ashley Furniture Store
06.2014 - 05.2016

Associates - Theological Studies

North Carolina Bible Institute

Bachelor - Theological Studies

North Carolina Bible Institute

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