Marissa Henderson
Chicago,IL
Summary
Excellent time management, communication and strong organization abilities. Self motivated associate eager to seek opportunities to expand skill set while also facilitating company growth.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
Epiq Global
03.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Coordinated project timelines and resources, ensuring successful completion within budget constraints while exceeding client expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Mail Services Clerk
IST Management Services
08.2019 - 02.2023
- Operated mail processing equipment and manually sorted mail
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated leadership by making improvements to work processes and helping to train others
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Contributed to overall company success by actively participating in meetings, offering valuable suggestions for process improvements, and maintaining a positive attitude towards daily tasks and challenges.
- Maintained a clean and safe work environment by adhering to proper safety guidelines, preventing any workplace accidents or injuries.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
Insurance Agent
Oxford
12.2017 - 08.2019
- Received underwriting approvals after accurately completing applications for insurance coverage
- Provided quick turnaround time when customers called with questions, usually within peak hours
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
- Diligently filed and followed up on third party claims
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Mail Operations Supervisor
Executive Mailing Services
03.2016 - 11.2017
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce
- Directly managed team of 13 in printing and process operations
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Reduced process lags and trained team members on best practices and protocols.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
High School Diploma -
Harold L Richards
Oak Lawn Skills
- Time management
- Multitasking
- Mail delivery
- Postal service and product expertise
- Team collaboration
- Strong organization skills
- Shipping and receiving proficiency
- Client Support
- Meeting deadlines
- Systems operations
- Microsoft proficient
- Service-oriented
- Computer literacy
- Critical thinking
- Confidentiality
- Analytical
- Prioritization
- Reliability
Timeline
Client Service Specialist
Epiq Global
03.2023 - Current
Mail Services Clerk
IST Management Services
08.2019 - 02.2023
Insurance Agent
Oxford
12.2017 - 08.2019
Mail Operations Supervisor
Executive Mailing Services
03.2016 - 11.2017
High School Diploma -
Harold L Richards