Marissa Henson
Las Vegas,NV
Summary
Experienced multi-unit general manager with 10 years of experience completing all assigned tasks accurately and efficiently, maintaining a high level of efficiency and performance, and striving for perfection.
Overview
12
12
years of professional experience
Work History
Multi Unit Manager
Van Leeuwen Artisan Ice Cream
05.2024 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Snooze AM Eatery
10.2023 - 05.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
General Manager
Sweetgreen
05.2022 - 10.2023
- Upheld company food safety standards and achieved leading the region with the highest audit scores.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Sr. General Manager
Shake Shack
03.2021 - 05.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety Developed relationships with 40 new staff members, and assisted 80 existing staff members in their career development.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Successfully operated two locations and managed a management team of 10
- Trained and developed 8 team members into managers
- Aided in providing support for other locations throughout the US Helped revise MIT training
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
General Manager
Shake Shack
06.2019 - 03.2021
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety
- Provided customer service and was involved in training 10 new team members each month
- Developed relationships with 20 new staff members, and assisted 40 existing staff members in their career development
- Maintained a clean and safe work environment, resulting in 100% on quarterly food safety audits by NSF.
General Manager
CAVA
05.2016 - 07.2018
- Upheld the highest standards of cleanliness and staff conduct
- Managed the work of 35 team members
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety
- Helped developed new training materials and assisted in NSOs throughout the state of California Held a chair on the General Manager Council with the COO
Assistant General Manager
CAVA
02.2016 - 05.2016
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Identified customer needs and delivered relevant product solutions and promotions.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Shift Manager
Raising Cane's
06.2015 - 02.2016
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Aided in NSOs throughout California
- Successfully opened the first location in California
Team Member
In-N-Out Burger
01.2012 - 10.2014
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping customers satisfied
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety
Skills
- Operations Management
- Business Development
- Training and Development
- Managing Operations and Efficiency
- Leadership and team building
- Teamwork and Collaboration
Timeline
Multi Unit Manager
Van Leeuwen Artisan Ice Cream
05.2024 - Current
General Manager
Snooze AM Eatery
10.2023 - 05.2024
General Manager
Sweetgreen
05.2022 - 10.2023
Sr. General Manager
Shake Shack
03.2021 - 05.2022
General Manager
Shake Shack
06.2019 - 03.2021
General Manager
CAVA
05.2016 - 07.2018
Assistant General Manager
CAVA
02.2016 - 05.2016
Shift Manager
Raising Cane's
06.2015 - 02.2016
Team Member
In-N-Out Burger
01.2012 - 10.2014
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