Marissa Hernandez
Oakwood,GA
Summary
Experienced Office Manager with over 10 years of management and customer service expertise, adept at overseeing internal operations, and fostering effective external communication. Skilled in handling payroll, accounts payable/receivable, and providing comprehensive customer support. Known for maintaining organized, efficient workflows, and supporting administrative teams with precision and professionalism.
Overview
14
14
years of professional experience
Work History
Office Manager, Office Administrator
Collision Specialists, Inc.
Gainesville , Georgia
04.2016 - Current
- Implemented and maintained company protocols to facilitate smooth daily activities for internal office employees, and the field crews.
- I interviewed prospective employees and provided input to the owner on hiring decisions.
- Supervised staff members, organized schedules, and delegated tasks.
- Monitored payments due from clients, and promptly contacted clients with past-due payments.
- Processing biweekly payroll.
- Provided training to new hires on office policies and procedures.
- Automated office operations for managing client correspondence, payment schedules, and data communications.
- Coordinated meetings, conferences, travel arrangements, and department activities.
- Maintained a filing system for records, correspondence, and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Server, Part Time Manager
Poor Richard’s Restaurant
Gainesville , GA
06.2013 - 08.2017
- Took orders from customers accurately, and in a timely manner.
- Implemented feedback from customers to improve service quality.
- Monitored the dining room for cleanliness and proper setup at all times.
- Handled the end-of-night payout for servers.
- Responsible for closing out the daily till and balancing the books for the current day.
Store Supervisor
HoneyBaked Ham Company
Gainesville , GA
12.2011 - 04.2016
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Supervised the work of cashiers, trained new team members, and monitored performance.
- Keep a clean and friendly store environment for incoming customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
East Hall High School
Gainesville , GA05-2012
Some College (No Degree) - Business
University of North Georgia
Gainesville, GASkills
- Proficient is Microsoft Office
- Proficient in Quickbooks Desktop & Online
- Office administration
- Client relationship management
- Organizational skills
Affiliations
- Attending and enjoying sporting events (Go Braves!)
- Spending quality time with family
- Navigating the rewarding challenges of first-time parenthood
References
References available upon request.
Timeline
Office Manager, Office Administrator
Collision Specialists, Inc.
04.2016 - Current
Server, Part Time Manager
Poor Richard’s Restaurant
06.2013 - 08.2017
Store Supervisor
HoneyBaked Ham Company
12.2011 - 04.2016
High School Diploma -
East Hall High School
Some College (No Degree) - Business
University of North Georgia
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