Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marissa Hernandez

North Olmsted

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

3
3
years of professional experience

Work History

Busser

Rosewood Grill
Westlake
02.2025 - Current

Cleaned and organized dining areas to maintain a welcoming environment.

Assisted servers by promptly clearing tables and resetting for new guests.

Stocked supplies such as glassware, utensils, and napkins efficiently.

Monitored the cleanliness of restrooms and public areas throughout shifts.

Participated in training new bussers on table maintenance procedures.

Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.

Restaurant Hostess

Burntwood Tavern
North Olmsted
08.2024 - 02.2025

Managed seating chart and seated guests efficiently during peak hours.
Handled phone orders and prepared takeout meals accurately.
Managed reservations to optimize table turnover and guest experience.
Maintained cleanliness throughout the restaurant to ensure a welcoming environment.

Restaurant Hostess

Chili's Bar and Grill
North Olmsted
06.2023 - 07.2024

Greeted guests and managed seating chart for optimal flow.
Handled phone calls and processed reservations efficiently.
Assisted with restaurant operations, including table cleaning and kitchen maintenance.

Coordinated with kitchen staff to communicate wait times during busy shifts.

Trained new hostesses on procedures and customer service expectations efficiently.

Handled customer complaints with professionalism, ensuring a pleasant dining experience.

Brand Ambassador

American Eagle Outfiters
North Olmsted
01.2023 - 07.2023

Assisted customers in locating clothing items to enhance the shopping experience.
Maintained cleanliness throughout the store to ensure a welcoming environment.
Folded and organized clothing to optimize floor presentation.
Operated cash register accurately for efficient customer transactions.
Restocked merchandise on the sales floor to maintain inventory levels.

Recommended, selected, and helped locate merchandise based on guests' needs and desires.

Front of House Employee

Chik-Fil-A
Westlake
07.2022 - 10.2022

I operated the cash register and processed customer orders efficiently.
Managed drive-through procedures to ensure timely service.
Maintained the cleanliness of the restaurant and kitchen areas to maintain hygiene standards.

Assisted guests with menu selections and order placements.

Resolved customer problems promptly and professionally.

Education

High School Diploma -

North Olmsted High School
North Olmsted, OH
06-2025

Some College (No Degree) -

Miami University
Oxford, OH

Skills

  • Customer service
  • Sales assistance
  • Time management
  • Team collaboration
  • Conflict resolution
  • Hospitality management
  • Customer flow management
  • Strong multitasking
  • Reservation management
  • Task prioritization

References

References available upon request.

Timeline

Busser

Rosewood Grill
02.2025 - Current

Restaurant Hostess

Burntwood Tavern
08.2024 - 02.2025

Restaurant Hostess

Chili's Bar and Grill
06.2023 - 07.2024

Brand Ambassador

American Eagle Outfiters
01.2023 - 07.2023

Front of House Employee

Chik-Fil-A
07.2022 - 10.2022

High School Diploma -

North Olmsted High School

Some College (No Degree) -

Miami University