Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marissa Hernandez

Sylmar,CA

Summary

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Knowledgeable [Desired Position] with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead and Deli Service Provider

Food 4 Less Supermarket
01.2022 - 08.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Monitored areas for security issues and safety hazards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Program Assistant

Union Rescue Mission
08.2022 - 01.2024
  • Assisted program manager in the planning, coordination, and execution of multiple projects simultaneously
  • Managed project timelines and ensured adherence to deadlines by closely monitoring progress and providing regular updates to stakeholders
  • Collaborated with cross-functional teams to gather requirements, define project scope, and develop detailed project plans
  • Supported program manager in budget management activities including tracking expenses, analyzing variances, and identifying cost-saving opportunities
  • Coordinated meetings, prepared agendas, and documented meeting minutes to ensure effective communication among team members
  • Developed and maintained comprehensive project documentation such as project charters, risk registers, issue logs, and action item trackers
  • Assisted in the identification of potential risks or issues that could impact project delivery timelines or quality standards
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Prepared clearly written and formatted documents and reports.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Completed daily logs for management review.

Customer Service Representative

Safelink Wireless
01.2016 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High school diploma -

San Fernando Senior High School
San Fernando Valley, CA
07.2007

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Flexible schedule
  • Cash register operation
  • Cash handling expertise
  • Store opening and closing
  • Product knowledge
  • Payment processing
  • Coaching and mentoring
  • Attention to detail
  • Empathy and patience
  • Honest and dependable
  • Customer assistance
  • Cash register operations
  • Customer transactions
  • Cash handling and management
  • Store merchandise stocking
  • Retail operations

Languages

English

Timeline

Program Assistant

Union Rescue Mission
08.2022 - 01.2024

Cashier Team Lead and Deli Service Provider

Food 4 Less Supermarket
01.2022 - 08.2024

Customer Service Representative

Safelink Wireless
01.2016 - 12.2018

High school diploma -

San Fernando Senior High School

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Marissa Hernandez