Marissa Hernandez
Dallas,TX
Summary
Program and quality-focused operations professional with experience spanning QA, growth, and customer-facing AI support initiatives. Known for driving quality standards, cross-functional collaboration, and continuous improvement in fast-paced, ambiguous environments. Background in education with a strong foundation in structured execution and stakeholder communication.
Overview
6
6
years of professional experience
Work History
Quality Control Growth Manager
Scale AI
10.2025 - Current
- Managed end-to-end candidate operations for a high-skill QC auditing pipeline, supporting up to 115 concurrent candidates across multiple domains.
- Oversaw assessment distribution and results consolidation for 195+ candidates, maintaining a 33% pass rate aligned with strict quality standards across multiple domains.
- Designed and implemented a centralized horizontal assessment workflow, requiring lead-validated attempts and reducing candidate result validation time from ~5 days to 2 days max.
- Currently leading a Q1 redesign of the candidacy funnel, introducing a structured assessment preparation course and consolidating evaluations into a single assessment round to reduce costs and improve quality signals.
Quality Control Manager
Scale AI
02.2024 - 10.2025
- Directed a diverse team of 30-50 remote and onsite program engineer auditors in a fast-paced startup environment, successfully driving projects to completion ahead of deadlines for notable clients, which resulted in a 15% increase in client satisfaction.
- Collaborated with the programming vertical lead to implement performance benchmarks to assess project success rates, realignment strategies based on weekly failure percentages that lead to improved project outcomes and increased accountability among team members.
- Utilized SQL and data analysis techniques to inform daily strategic and operational decisions, optimizing performance and efficiency by 12% and reducing processing time by 60%.
QA Specialist
Scale AI
09.2023 - 02.2024
- Analyzed AI training and customer-facing content using multiple rating systems to ensure accuracy, clarity, factuality, and adherence to NLP quality standards.
- Collaborated cross-functionally with GenAI specialists to establish quality standards, identify recurring error patterns, and support model optimization initiatives across multiple projects.
- Contributed to the revamp and ongoing optimization of an AI chatbot’s dialogue flow, improving user satisfaction and reducing client-requested content revisions.
Creative Arts Teacher
Garland ISD
06.2020 - 07.2022
- Implemented strategies that led to a 40% increase in art fees, contributing to the financial sustainability of the arts program.
- Collected data and documented feedback to refine instruction, resulting in more effective and engaging lessons aligned to student learning needs.
- Developed and delivered captivating lesson plans, resulting in a 50% increase in student enrollment for art class electives.
Education
Bachelor of Fine Arts - Education
University of North Texas
Denton, TX05-2020
Certificate - User Experience Design
Coursera
02-2023
Skills
- Program Management
- Quality Auditing & Standards
- Data Analysis
- Cross-Functional Collaboration
- SQL
- Google Workspaces
- Slack
- Continuous Improvement
Timeline
Quality Control Growth Manager
Scale AI
10.2025 - Current
Quality Control Manager
Scale AI
02.2024 - 10.2025
QA Specialist
Scale AI
09.2023 - 02.2024
Creative Arts Teacher
Garland ISD
06.2020 - 07.2022
Bachelor of Fine Arts - Education
University of North Texas
Certificate - User Experience Design
Coursera