MARISSA HERNANDEZ
CALEXICO,CA
Summary
Courteous professional with substantial experience in elderly care industry. Skilled at monitoring client vitals, conducting deep housekeeping, and providing personal care. Communicative and responsive individual with over 3 years of experience.
Overview
6
6
years of professional experience
Work History
Elderly Caregiver
IHSS Adult Services Program
02.2021 - 02.2025
- Provided compassionate personal care and assistance with daily living activities for elderly clients.
- Administered medication and managed health monitoring for clients, ensuring adherence to prescribed schedules.
- Developed and implemented individualized care plans based on client needs and preferences.
- Assisted clients with mobility, enhancing their independence and overall well-being.
- Coordinated transportation for medical appointments, promoting timely healthcare access for clients.
- Maintained accurate documentation of client health status and care activities, supporting regulatory compliance efforts.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Foreign Exchange Teller
Cambio Express
04.2019 - 01.2021
- Processed foreign currency exchanges accurately and efficiently for diverse clientele.
- Assisted customers in understanding exchange rates and transaction procedures.
- Maintained up-to-date knowledge of global currency trends and market fluctuations.
- Managed cash drawer, ensuring proper balancing and error-free transactions daily.
- Trained new tellers on operational procedures and customer service best practices.
- Implemented process improvements to enhance transaction speed and accuracy.
- Resolved customer inquiries and disputes, maintaining a high level of satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
- Developed rapport with returning customers, creating a positive atmosphere that encouraged repeat business.
- Utilized advanced computer software to execute foreign exchange transactions quickly and accurately while reducing manual errors.
Education
High School Diploma -
CALEXICO HIGH SCHOOL
CALEXICO, CA06.2003
Skills
- Personal hygiene assistance
- Customer service
- Social interaction
- Transportation services
- Medication management
- Housekeeping duties
Languages
Spanish
Native or Bilingual
Timeline
Elderly Caregiver
IHSS Adult Services Program
02.2021 - 02.2025
Foreign Exchange Teller
Cambio Express
04.2019 - 01.2021
High School Diploma -
CALEXICO HIGH SCHOOL