MARISSA HERRELL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent with proven background in leading customer service teams to achieve high satisfaction rates. Demonstrated ability to resolve complex issues efficiently while maintaining positive team environment. Successfully utilized conflict resolution and communication skills to enhance team performance and customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AP TEAM LEAD
Walmart
05.2024 - 05.2025
- Lead asset protection, optimizing vendor relations and inventory processes.
- Coordinate staff schedules, enhancing team productivity and morale.
- Streamline time-off requests, ensuring efficient workforce management.
- Collaborate with vendors, improving merchandise availability and sales.
- Drive asset protection strategies, achieving measurable security improvements.
- Coordinated with vendors to streamline merchandise ordering processes, significantly reducing delays in stocking and enhancing sales floor efficiency.
CAP 2 SUPERVISOR
Walmart
10.2023 - 05.2024
- Lead backroom operations, ensuring timely freight stocking.
- Coordinated team efforts for efficient truck unloading.
- Streamlined processes, enhancing productivity and workflow.
- Monitored associate performance, driving measurable improvements.
- Facilitated collaborative environment, boosting team morale.
APPAREL SALES ASSOCIATE
Walmart
09.2022 - 10.2023
- Assist customers with apparel selections, enhancing shopping experience and increasing sales.
- Maintain organized displays, ensuring product availability and visual appeal.
- Collaborate with team to meet sales goals, contributing to store's overall success.
- Resolve customer inquiries efficiently, improving satisfaction and retention.
- Utilize product knowledge to recommend items, boosting customer purchases.
LEARNING RECOVERY FACILITATOR
Manchester Elementary School
02.2022 - 06.2022
- Assisted 5th-grade teacher, enhancing group learning and classroom efficiency.
- Supported multiple grades, improving educational outcomes across levels.
- Managed front desk tasks, ensuring smooth school operations.
- Facilitated small group activities, fostering collaborative learning.
- Adapted to diverse educational needs, contributing to student success.
CHILD AND YOUTH PROGRAM ASSISTANT (CYPA)
NAF EAGLE CDC
10.2020 - 01.2022
- Guide children's activities, fostering creativity and teamwork.
- Develop engaging programs, enhancing child development outcomes.
- Ensure safety and compliance, reducing incidents significantly.
- Collaborate with parents, building strong community relationships.
CHILDCARE PROVIDER
REPLICA CDC
03.2018 - 04.2020
- Supervise and engage with children, ensuring a safe and enjoyable environment.
- Facilitate daily learning activities, fostering cognitive and social development.
- Support children in daily tasks, enhancing their independence and confidence.
CHILDCARE PROVIDER
SHIMA NO KO
07.2016 - 12.2017
- Supervise children, ensuring safety and engagement in activities.
- Facilitate fun, educational experiences before and after school.
- Assist with personal needs, fostering independence.
- Enhance social skills through interactive play.
- Create a nurturing environment, promoting well-being.
BARTENDER AND MANAGER
underground
02.2016 - 09.2017
- Managed bar operations, ensuring cleanliness and efficiency.
- Handled customer requests, mixing drinks with precision.
- Oversaw register counts, maintaining financial accuracy.
- Opened and closed the bar, ensuring smooth transitions.
- Contributed to a welcoming atmosphere, enhancing customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
MEDIATTI CABLE SERVICES
05.2015
- Assisted customers with scheduling, billing, and sales inquiries.
- Provided technical support, enhancing customer satisfaction.
- Resolved issues efficiently, improving service response time.
- Communicated effectively, fostering positive client relationships.
SALES CLERK
TOYS R US
12.2012 - 12.2012
- Assisted in shipment unloading, ensuring timely product availability and neat arrangement.
CUSTOMER SERVICE REPRESENTATIVE
AAFES
05.2010 - 12.2010
- Guided customers, handled electronic transactions, organized stock, prepared reports, supervised staff.
Education
High School Diploma -
BAKERSFIELD ADULT SCHOOOL
Bakersfield, CA06-2024
Certificate in Medical Assistant - undefined
Kaplan College
Bakersfield, CA04.2006
Skills
- Goal-oriented mindset
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Team leadership
- Task prioritization
- Professionalism
Certification
- Certified Medical Assistant
- CPR Certification
- First Aid Certification
LANGUAGES
English (Native)
Timeline
AP TEAM LEAD
Walmart
05.2024 - 05.2025
CAP 2 SUPERVISOR
Walmart
10.2023 - 05.2024
APPAREL SALES ASSOCIATE
Walmart
09.2022 - 10.2023
LEARNING RECOVERY FACILITATOR
Manchester Elementary School
02.2022 - 06.2022
CHILD AND YOUTH PROGRAM ASSISTANT (CYPA)
NAF EAGLE CDC
10.2020 - 01.2022
CHILDCARE PROVIDER
REPLICA CDC
03.2018 - 04.2020
CHILDCARE PROVIDER
SHIMA NO KO
07.2016 - 12.2017
BARTENDER AND MANAGER
underground
02.2016 - 09.2017
CUSTOMER SERVICE REPRESENTATIVE
MEDIATTI CABLE SERVICES
05.2015
SALES CLERK
TOYS R US
12.2012 - 12.2012
CUSTOMER SERVICE REPRESENTATIVE
AAFES
05.2010 - 12.2010
Certificate in Medical Assistant - undefined
Kaplan College
High School Diploma -
BAKERSFIELD ADULT SCHOOOL
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